Sr. Program Manager
Node Tech
Total des années d'expérience :21 years, 11 Mois
Facilitate communication between IT staff and organizational leadership to ensure alignment with goals, policies,
and procedures.
* Assesse system needs, improved design of processes and enabled systems to align with business expectations.
* Oversaw and provided training to all computer operator trainees, both on-site and remotely via internet and
intranet, resulting in a fully staffed and knowledgeable team.
* Assessed data processing proposals and requirements to determine project feasibility.
* Successfully managed and regulated IT budget and expenditures, adhering to departmental guidelines and
ensuring optimal utilization of resources.
* Analyzed metrics and generated progress reports on IT projects, ensuring achievement of KPIs.
* Evaluated organization's technology to recommend upgrades for hardware and software.
* Oversaw the entire lifecycle of IT framework processes.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
* Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
* Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
* Monitored staff performance and addressed issues.
* Led team meetings and one-on-one coaching sessions to continuously improve performance.
* Maintained adequate staffing to meet objectives within budget.
* Enforced customer service standards and resolved customer problems to uphold quality service.
* Conducted quality, timely performance feedback and performance appraisals.
* Communicated company directives and programs to associates and ensured all follow-up items were completed
accurately and timely.
* Minimized staff turnover through appropriate selection, orientation and training.
* Enhanced team performance through use of strategic & tactical approaches, motivational coaching and training.
* Created training modules and documentation to train staff.
* Recruited and hired qualified candidates to fill open positions.
* Accomplished financial objectives by forecasting, scheduling expenditures and preparing annual budgets.
* Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Strategically used industry-specific tools to direct product development efforts.
Successfully managed a multi-million-dollar project budget for the implementation of Oracle ERP modules across
regional Arab bank branches.
Coordinated with project leaders to resolve product issues.
Coordinated with cross-functional teams to perform product testing and develop business plans.
Manage IT related team, documents, follow-up SR's & CR's, user security matrix, related approvals and regulations
Led the development, enhancement, and problem-solving efforts for Oracle E-Business Suite version 12.2.4, with a
focus on Human Capital Management (HCM), Property Management, Approval Management Engine (AME),
System Administrator, and related integrated and non-integrated systems, web applications, and websites.
Participated in digital transformation projects, proposing innovative solutions and managing all related projects and
their plans while adhering to IT rules.
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Monitor, coordinate, follow-up, control IT processes compliance and governance
Led & collaborate with other departments for any technical required helps propose, plan, design, test & deploy new
application components, responsibilities, concurrent, DFF's, WF's or required workaround solutions in EBS
Guide, lead, motivate, coach and evaluate related IT team members
Effectively managed assigned projects, including creating project plans for both existing and upcoming projects,
while also serving as a coordinator/manager to ensure project success.
Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
Collaborated with business and technical groups to align data warehousing project with business strategy, prioritize
projects and launch data warehouses and data marts.
Led and represented the ERP team with upper management, providing technical, functional, and compliance
guidance.
Managed multiple related projects and created project plans to ensure successful implementation and delivery.
Controlled the security matrix for all end users on ERP application levels, ensuring data privacy and compliance with
regulations.
Initiated schedules, plans, and processes in Oracle development SDLC to enhance HR systems, making necessary
improvements and upgrades.
Managed various roles such as project manager and coordinator based on internal policies under IT-PMO.
Analyzed stakeholder needs and aligned objectives with management and policy to determine section objectives.
Evaluated, motivated, and coached related team members to achieve high-performance goals.
Effectively managed teamwork, task distribution, and followed official internal policies and compliance regulations.
Collaborated with stakeholders and other IT units to ensure successful project implementation and delivery.
Identified areas for improvement and made suggestions to decision-makers for necessary changes.
Worked closely with HR department to support employee management and organizational planning, creating
efficient processes and workflows.
Maintained positive working relationships with fellow staff and management, building a productive and
collaborative work environment.
Coordinated operations and activities within or between departments to ensure efficient project delivery.
Organized client meetings to provide project updates and ensure client satisfaction.
* With Administration privileges, mainly with Oracle
* Main Duties:
* Administrating Oracle Applications EBS v11, ERP Applications and Data Bases (No DBA that time) +19 experience
* Supporting for EBS v11 modules of (Admin, AR, AP, PN, FA, GL, PO)
* Analyze, Coding & Implementing Oracle Applications objects, services, SR’s, CR’s and stakeholders needs
* Customization as per client's requirements of Oracle In-house developed systems and ERP system
* General Oracle Support
* Testing & Quality Control
* Tested newly installed programs and applications to validate operability.
* Prepared and presented technical proposals for clients.
* Defined application problems by consulting with clients to evaluate procedures and processes.
Developed requirements for system modifications and new system installations.
* Identified opportunities for process improvements to decrease in support calls.
* Analyzed code and corrected errors to optimize output
* Coding & Implementing solutions & Setups
* Customization as per client's requirements
* Customer Support
* Highly effective standalone worker and within a team
* Testing & Quality Control
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* Arabization of All related Projects (the only Arabian member in the team)
courses: Project Management Institution - PMI - USA | Certificate PMP#2865876 Project Management Professional,
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