Wetsern Region Sales Coordinator
Isam Kabbani & Partners
مجموع سنوات الخبرة :11 years, 5 أشهر
Key Responsibilities:
• Offering organization, coordination and operational support to all sales operations; managing high volume of transactions on day-to-day basis while ensuring delivery of impeccable customer service.
• Evaluating orders received (phone/ e-mail/ mail) and assessing them for accuracy with respect to prices, discounts and product numbers; diligently recording them into automated systems for timely processing.
• Contributing towards achievement of sales goals by processing sale orders - meticulously following up and collaborating with other departments to ensure products are delivered on precise location and time.
• Communicating with customers via phone/ e-mail/ messages in a professional manner; handling customer issues/ complaints with understanding and flexibility and presenting solutions to achieve satisfaction.
• Ensuring alignment of business processes with organizational goals; regularly communicating with higher management and presenting research-based sales/ progress reports for strategic analysis and interpretation.
• Assimilating and maintaining data of all sales records; computing reports illustrating statistical analysis, past trends and service/ product wise performance to aid in business planning and forecasting process.
• Presenting integral support to team members; prioritizing tasks to meet multiple deadlines while applying functional expertise to add value and ensure consistency of all sales management and business processes.
• Proposing strategic ideas to management in order to tap sales opportunities and deliver efficient services; streamlining overall directions, process flow and standards to seamlessly achieve desired business results.
Key Responsibilities:
• Led a team of tellers to maximize effectiveness of all bank operations as well as assure positive professional services, revenue growth and high customer satisfaction.
• Oversaw all aspects of teller transactions which also include safe-guarding cash and equivalent items while processing banking transactions by following bank policies, procedures, and standards of performance.
• Monitored cash count at the start and end of the shift, documented all day transactions in the automated systems and researched cause of an overage or shortage when a teller’s drawer does not balance correctly.
• Personally supervised the replenishment of the ATM machines, provided adequate approved cash limit and ensured the ATM services are made available to the customers without any disruptions in services.
• Processed all teller operations after ensuring all requirements pertaining to people, documents, processes and approvals are in place and follow the standards and codes prescribed by the bank.
• Identified and explored opportunities to promote banks products/ services; addressed customer requests and clarified information by interpreting banks policies and work methodologies.
Key Responsibilities:
• Managed full operational remit of banking operations such as account opening, deposits, money transfers, clearings and withdrawals among many others after extensive verification of details/ documents provided.
• Balanced and reconciled all currency and checks at the end of the shift, monitored and reported suspicious transactions while maintained accurate records and updated database as per standard operating procedures.
• Provided comprehensive service to bank by moderating bank assets, monitoring teller operations, mobilized cash to maintain sufficient balance for cash drawer and ATMs and provided assistance to staff when needed.
• Worked in close tandem with other departments. Resolved customer queries in an expedited manner and fostered a customer service driven environment for the bank.
• Handled customer calls with immaculate quality, analyzed requirements and prescribed appropriate suite of banking products/ services in lieu of achieving sales goals.
Key Responsibilities:
• Monitored bank’s trade system and ensured achievement of productivity/ quality standards for timeliness and accuracy. Liaised with customers and other departments to process and meet customer requirements.
• Ratified financial operations as per the approval matrix and supplemented such approvals with appropriate justifications. Ensured accurate recording and prepared reports for the same.
• Dutifully documented all transactions, computed/ recorded total of all transactions and reconciled with physical cash/ financial instruments while always adhered to bank’s compliance and controls policies.
• Personally examined ledger accounts, overdraft, reversal and closing operation of FX to certify accuracy and adherence of all requirements pertaining to documents, approval and processes.
• Cultivated professional and proactive relationships with existing and new clients by provision of high quality service. Explored cross selling opportunities and fostered long term relationships to achieve sales and profitability norms.
PREVIOUS PROFESSIONAL EXPERIENCES:
• Jan 2004 - Sep 2004: Customer Care Representative, MTN Syria - Damascus, Syria
Business Administration