حسام حمدان

• Work with Mobile Network Operators and Enterprises to Build relationships and create a sales pipeline for company’s various products and solutions.
• Help the coordination, or at times in the management of, project opportunities fronted by C CENTRIC or presented in partnership with a C CENTRIC vendor partner(s).
• Managed presence solution project implementation in Etisalat UAE:
 Coordination between technical resources from c-centric, vendors, Etisalat and end customers.
 Managed initiation, implementation schedule, scope and E to E testing with Etisalat engineering and security teams.
 Ongoing management of field delivery activities.
• Provide pre-sales support by working closely with sales team to understand and define clients key business drivers and requirements
• Understand and demonstrate solutions products to clients with onsite Proof of Concepts and articulate the business benefits they offer
• Create software quotations which include all license, installation and support costs
• Communicate with internal teams including Logistics, IT Service and Client Training teams to ensure effective delivery of projects.
• Work with MNOs, MVNOs, and suppliers for MSISDNs, roaming agreements, and regulatory activities within ME, applying emphasis on GCC countries.

Managing the center overall which includes Sales, Marketing, Operations, Training and Customer service Teams.
•Responsible for performance and development of the Sales Team (Corporate and Retail) and working closely with them to achieve their monthly/yearly targets.
•Working as an account Manager for some of the big clients and make sure to maintain a long term relationship with them.
•Responsible for achieving Center Sales, execution and Profit Monthly/Yearly targets.
•Developing a business plan and sales strategy for the market for the up-coming year.
•Preparing action plans with the Sales team for effective search of sales leads.
•Working with Marketing Department on an effective marketing plan for each quarter to achieve best results in generating more leads.

Responsible for managing the various planning documents such as the yearly planning’s of the curriculum, offshore OJT planning, weekly planning’s of classroom courses following guidelines given by TABKA hierarchy.
•Support the Academy Curriculum Coordinator in all activities related to accreditation in liaison with Challenger Institute of Technology, Ministry of Education, ADVETI and Partner clients.
•Manage and update the trainee performance tracking system and improve as required.
•Create/update all presentation documentation related to Academy curriculum and technical training as per management/partner requirement.
•Support any special projects within TABKA.
•Work closely and Provide support for HR team in the Academy.
• Providing HR and Administrative teams with new work strategies suggestions so that work flow become more smoothly.

Managing the center overall which includes Sales, Marketing, Operations, Training and Customer service Teams.
•Directly assigned as a sales Manager for the center.
•Responsible for performance and development of the Sales Team (Corporate and Retail) and working closely with them to achieve their monthly/yearly targets.
•Working as an account Manager for some of the big clients and make sure to maintain a long term relationship with them.

•Responsible for achieving Center Sales, execution and Profit Monthly/Yearly targets.
•Developing a business plan and sales strategy for the market for the up-coming year.
•Preparing action plans with the Sales team for effective search of sales leads.
•Working with Marketing Department on an effective marketing plan for each quarter to achieve best results in generating more leads.
•Responsible for the recruitment of all Direct English Stuff (Sales, Account managers, trainers, operation, administration and marketing).
•To maintain accurate records of all pricing, sales, and activity reports.
•Working closely with Operation Department and providing them with support to ensure that all the classes are going smoothly.
•Getting feedbacks and reports from training manger and working with him on plans to ensure better quality training and all the students and satisfied.
•Working with a lot of HR and Learning and development managers which are responsible about Emiratization in there companies.
•Holding and working directly with TANMIA ( The National HR Development and Employment Authority ) on some projects as below :
•Developing and designing some trainings projects which are related to Emiratees who are looking for jobs in several areas ( Sales, Customer Service, After sales…etc )
•Coordinating with TANMIA team to make sure that everything is going perfect and that the training met their needs.
•Coordinating with TANMIA team to make sure that all reports is sent to them accurately and if they have any notes regarding them.
•Designing TLE (training lead to employment) training courses for TANMIA students.
•Providing training for Emiratees who found a job through TANMIA and going to work in companies like

Managing teams of sales, account managers, trainers, and operations.
• Responsible for the performance and development of the Sales/Account managers.
• Responsible for achieving monthly and yearly center sales target, execution and profit as per business plan.
• Developing a business plan and sales strategy for the market for the up-coming year.
• Responsible for the Operation and the quality Assurance Team.
• Preparing action plans with the Sales team for effective search of sales leads.
• Preparing a marketing plan for each quarter of the year.
• Provide timely feedback to General Manager regarding performance of all the teams.
• Responsible for some of the big client’s requirements.
• To maintain accurate records of all pricing, sales, and activity reports.



New Horizons Training center, Event Manager for GITEX SEP 2012

Responsibilities:

•Responsible for creating and making the event successful.
•Coordinating and working closely with all teams engaged in the event (marketing, operations, promoters and Sales) and making sure everything is going fine and in time.
•Sitting up the strategies and ways of how we will work and move in the event
•Sitting up the sales promotions for the event.
•Responsible for all teams were working during the event.

Technical Support for GP in various locations including Sheikh Khalifa Medical City and Korneish hospital (Resident support)
•Staff training at Microsoft grait plains application (finance application)
•Working with Finance department to implement GP Financials in Korneish Hospital, this included rollout and training of all staff and helping them doing there daily work at the system
•Dealing with health insurance cards and have a very good experience about them.
•working with the revenue cycle department and training them about all the cycle
•Solving problems for all the users working at the (Microsoft grait plains) system.
•Exporting reports from the system for al the hospital departments
•Coordinate between all the staff using the system and taking responsibility on the staff shifts sometimes.
•Part of a team in the hospital working on solving all the problems at the hospital
•Working on the resubmission module on the system at al Corniche hospital

•Receiving remittance advice from the health insurance company and working on the denial codes.
•Attending meetings on behalf of the hospital at SEHA (responsible of all hospitals at Abu Dhabi) to discuss new enhancements at the system and give new ideas to make the cycle more smoothly.
•Providing support and attending meetings with the revenue cycle director, billing manager, CFO and working with them to ensure all the work is done the right way.
•Testing the new enhancements or the new releases at the system.

Building wireless applications such as SMS Services, games and Mobile TV using Java and J2EE
•Building web Applications to support the wireless services and for operation and maintenance.

Selling and renting properties for Customers.
•Customer service
•Closing deals for customers
•Advertising about he properties at the internet