حسام محمد حمدي حمدي

• Lead total rewards strategy design aligned with business goals and talent needs.
• Manage compensation and benefits programs to ensure competitiveness and compliance.
• Conduct benchmarking and market analysis to support fair, data-driven pay decisions.
• Oversee job evaluation and grading to maintain internal equity.
• Design and implement STI & LTI programs that drive performance and results.
• Collaborate with HR and business leaders to align rewards with culture and performance.
• Leverage HR analytics to optimize compensation ROI and inform strategy.
• Deliver clear, engaging communication around rewards programs.
• Ensure compliance with labor laws and global standards.
• Support talent attraction and retention through tailored reward solutions.

• Serve as the lead point of contact for key accounts;
• Build and maintain strong, long-lasting client relationships;
• Acquire a thorough understanding of key customer requirements;
• Develop trusted advisory relationships with key accounts, stakeholders and executive sponsors;
• Pro-actively identify market opportunities;
• Present and sell company services to current and potential customers active on the
assigned trades.;
• Monitor performance of key accounts and work to achieve increased growth; and,
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

• Serve as the lead point of contact for all customer account management matters;
• Build and maintain strong, long-lasting client relationships;
• Acquire a thorough understanding of key customer needs and requirements;
• Develop trusted advisory relationships with key accounts, stakeholders and executive sponsors;
• Ensure the correct products and services are delivered to customers in a timely manner; and,
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

• Develop and sustain solid relationships with suppliers to generate maximum company income;
• Anticipate key account changes and improvements;
• Manage account team assigned to each supplier;
• Strategic planning to improve supplier results;
• Negotiate contracts with the supplier and establish a timeline for performance;
• Plan and present reports on account progress & goals to share with team members; and,
• Develop a thorough understanding of suppliers' requirements and prepare customized solutions.

• Communication with customers to create a special relationship between the company and its clients;
• Monitor Wssel customers App orders, and support customers to increase sales percentage and solve problems;
• Deal with customer enquiries and deliver services to meet or exceed their expectations;
• Provide suggestions to customers that will increase their sales ratio;
• Attend daily meetings with the Wssel accounts management team to discuss customer relations and put forward marketing ideas to raise the sales ratio of our customers through the Wssel application.

• Training new staff on CRM (Oracle Siebel) system, tracking their performance, set and review tasks. Provide practical tips;
• Delivering quality services to customers;
• Identify, analyse and resolve customers’ complicated service problems;
• Promoting bank products and services;
• Building customer relationships;
• Producing daily reports on new ATM cards and accounts;
• Capturing new accounts;
• Meeting and exceeding monthly goals.