Key Account Manager
Urpay
مجموع سنوات الخبرة :7 years, 0 أشهر
• Serve as the lead point of contact for key accounts;
• Build and maintain strong, long-lasting client relationships;
• Acquire a thorough understanding of key customer requirements;
• Develop trusted advisory relationships with key accounts, stakeholders and executive sponsors;
• Pro-actively identify market opportunities;
• Present and sell company services to current and potential customers active on the
assigned trades.;
• Monitor performance of key accounts and work to achieve increased growth; and,
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Serve as the lead point of contact for all customer account management matters;
• Build and maintain strong, long-lasting client relationships;
• Acquire a thorough understanding of key customer needs and requirements;
• Develop trusted advisory relationships with key accounts, stakeholders and executive sponsors;
• Ensure the correct products and services are delivered to customers in a timely manner; and,
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Develop and sustain solid relationships with suppliers to generate maximum company income;
• Anticipate key account changes and improvements;
• Manage account team assigned to each supplier;
• Strategic planning to improve supplier results;
• Negotiate contracts with the supplier and establish a timeline for performance;
• Plan and present reports on account progress & goals to share with team members; and,
• Develop a thorough understanding of suppliers' requirements and prepare customized solutions.
• Communication with customers to create a special relationship between the company and its clients;
• Monitor Wssel customers App orders, and support customers to increase sales percentage and solve problems;
• Deal with customer enquiries and deliver services to meet or exceed their expectations;
• Provide suggestions to customers that will increase their sales ratio;
• Attend daily meetings with the Wssel accounts management team to discuss customer relations and put forward marketing ideas to raise the sales ratio of our customers through the Wssel application.
• Training new staff on CRM (Oracle Siebel) system, tracking their performance, set and review tasks. Provide practical tips;
• Delivering quality services to customers;
• Identify, analyse and resolve customers’ complicated service problems;
• Promoting bank products and services;
• Building customer relationships;
• Producing daily reports on new ATM cards and accounts;
• Capturing new accounts;
• Meeting and exceeding monthly goals.
In-depth study of marketing, market analysis and customer targeting, customer care and the pursuit of increasing customer numbers, was my graduation project on smart phone strategy in the market and the difference between them.