Premier Personal Banker
Ahli United Bank - Kuwait
Total des années d'expérience :16 years, 9 Mois
·Responsibilities was as opening new accounts, credit liabilities opening, corporate relationship and individual in sales
·Operating the branch auditing for account files, AML, new FATCA, and analyzing the new liabilities requests.
·Taking over the outdoor sales and VIP clients.
· Collect outstanding debt from the client and achieve collection target to ensure positive cash flow.
· Develop reports on agreed debt accounts.
· Monitor slow moving accounts to identify delinquent debt and take necessary action.
· Close a specific number of collection accounts each month to meet assigned target.
· Contact debtors and implement repayment schedules and terms.
· Assist the company to take legal action against debtors by providing necessary information.
· Maintain security and confidentiality of company and customers inform
•Sales officer in Kuwait branch (accounts, loans, credit cards, Fix Deposits, world over accounts opening and related issues and outdoor sales.
•Operationally responsible for the corporate relations and account maintenance.
•Experience in FATCA and AML
•Handling Kuwait branch Filing and documentation
-call center :
Customer enquiries over the phone
Complain solving and tracking
Outbound team member for cross sale
In last 6 months have taken the team leader responsibilities
-branch customer relationship officer :
Worked in split shift branches (Marina Mall - Avenues)
Responsibilities was as opening new accounts, credit liabilities opening, corporate relationship and individual in sales
Operating the branches in auditing the account files, AML, new FATCA, and analyzing the new liabilities requests.
A branch manager responsibility has been taken as acting in case of business need.
Responsible for new staff training (products, procedure and system)
Best complain solving CRO 2012 From Customer Experience Management Department.
Certified as best attendance in 2012 and 2013.
Member of Marina Mall Team for finalize the CVU pending Cases 2013
-electronic banking officer:
Holding the SMS in - out cases
Online messages and Telex Transfer modify
Online enquiries and complains
Sketching designer for advertisements
Outdoor sales and presentations
Team leader for the designing work Team
Educational technology is defined by the Association for Educational Communications and Technology a