Senior Business Analyst
Guardian Industries
Total years of experience :8 years, 10 Months
- Establish and maintain liaison relationships with business partners and IT for the USA, Europe, Africa, Middle East, India, and Asia Pacific region.
- Assess the business owner’s needs to assist in identifying prioritize and advise on options.
- Coordinate the development phases with the development team, external suppliers or financial systems developers
- Investigate Tier 2 and 3 issues and develop recommendations for resolution
- Provide user training and consulting as needed, to assist the business customers with obtaining the best knowledge and skills
- Share experience and knowledge to allow maximum support in the team
- Support implementation of Infor Sun Systems for all AR and AP solutions by reviewing processes and systems functionality
• Conduct requirements gathering, workflow analysis and prioritization activities
• Analyze and streamlined business processes, products and services using BPMN 2.0 standard.
• Help design, document and maintain system processes
• Understanding the needs of multiple stakeholders.
• Administrating Tatweer intranet and responsible of creating user forms and workflows.
• Coordinated support between vendors and internal users.
• Facilitated training workshops for the users.
• Providing database configuration support.
• Creating generated reports using Business Intelligence technologies.
• Designed and developed Tatweer Petroleum public facing website.