IT Projects Manager
Procco Financial Services
مجموع سنوات الخبرة :17 years, 9 أشهر
Smart Link
•Air Miles (Rewards Management System) - Dubai
•National Water Company
•GapCorp (Insurance) - Duabi
•Mawhiba
e-Solutions House - Middle East
Riyadh, Riyadh, Saudi Arabia
Company Industry: Computer/Software
Job Role: Engineering
Responsibilities: I was responsible for the implementation of Altitude uCI Call Center using Altitude uCI Development studio in addition to system integrations, core web and windows/web service development under the Microsoft .Net Framework. Worked on many Call Center projects for major banks in the Middle East and developed their IVR Flows & Agent Screens (Inbound/Outbound).
; I was responsible for the following:
•Direct and manage project development from beginning to end.
•Define project scope, goals and deliverables in collaboration with stakeholders.
•Develop full-scale project plans and associated communications documents.
•Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
•Liaise with project stakeholders on an ongoing basis.
•Estimate the resources and participants needed to achieve project goals.
•Set and continually manage project expectations with team members and other stakeholders.
•Delegate tasks and responsibilities to appropriate personnel.
•Identify and resolve issues and conflicts within the project team.
•Identify and manage project dependencies and critical path.
•Plan and schedule project timelines and milestones using appropriate tools.
•Track project milestones and deliverables.
•Develop and deliver progress reports, proposals, requirements documentation and presentations.
•Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
•Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
•Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
•During my tenure, I mainly implemented the following major projects: American Express Microsoft CRM / PRIME Integration - KSA.
STC Call Center Regional Unification - KSA
STC Call Center Upgrade - KSA
STC 969 Telegram Upgrade - KSA
STC Collection Department Integration with NetCracker - KSA
Shaker (LG) Phase II Call Center Enhancement - KSA
Shaker (LG) Phase III SAP Integration - KSA
•Along with the project management, I was also working as a senior technical team lead.
During my tenure at ICS London, I was responsible for the following:
•Implementing web applications using C#.Net programming language and AJAX technologies.
•Implementing web applications using ASP.Net 2.0.
•Designing and Implementing database using Microsoft SQL 2000 and SQL 2005.
•Implementing projects using SharePoint Services 2007 (WSS 3.0).
For the past 6 years, worked in the financial & telecommunication sector across the GCC as the Contact Center implementation specialist implementing Altitude Software (www.altitude.com) as the Contact Center Operations & management system.
•Some of the main projects I worked in as a project lead include, National Bank of Abu Dhabi, Abu Dhabi Islamic Bank, National Bank of Oman, Ahli United Bank, American Express KSA etc.
Project Experience & Exposure
•Successfully implemented several major for the following clients:
•Saudi Telecom Company
More than 5 years
1 months or less
More than 7 years
1 month or less
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