Public Relations consultant
الحرقان
مجموع سنوات الخبرة :18 years, 5 أشهر
وضع استراتيجيات وخطط وتقديم مشورات فيما يخص تطوير عمليات البيع والتسويق
)January 2012- Till Now: Samba Financial Group "Services and Support unit Assistant Seniour Manager".
Responsibilities: ➢ All Samba-Transaction Banking Services such as (Ran opening, Customers services, adding new beneficiaries, Speed cash compliance /Sanctions/ AML requirements, Branches review, Verification/Proofs, SMLI), Dealing with different funds (speed cash now, Speed cash transfer, Drafts Western Union)
➢ Relationship Management activities.
➢ Handling Branch traffic and customer service functions.
➢ Protection Management (Premises Security, Safe and Vaults and transportation of cash)
➢ Dealing with customer complaints and inquiries.
➢ 2) Sep. 2002 - Sep 2008: Samba Financial Group "Financial Planning / Multi-products sales Consultant"
Responsibilities: ➢ Sales of Financial Planning Products (Nama, Najah, Banoon)
➢ Sales of Consumer products (New accounts acquisition, Payroll, credit cards & personal loans)
➢ All consumer products sales (Account opening, credit cards, personal loans, SMLI and Investment products - Mutual Funds/brokerage)
➢ Relationship Management activates.
• Financial Planning Sales Support Officer, Manager, Operations & Technology Group.
• Core Responsibilities: ➢ Manages the Financial Planning Services Back-office unit and provide operation processing of various Financial Planning and Insurance products.
➢ Provide independent support activities to the business e.g. prospects lead generation thru Samba Phone-Telemarketing team; including developing FPS products & services on Samba web site.
➢ Managing customer service teams, day-to-day activities, customer care calls/feedback, handling customer complaints, business retention initiatives,
➢ Responsible for Telemarketing system enhancements, market intelligence and competitive analysis, quality supervision, compliance with bank policies and procedures.
Proprietary Application: Samba Systems
1. SIMS (System Information Management System)
2. STAR (Financial Transactions System)
3. GSS - General sanction system.
4. Speed Cash Now system.
5. Western Union system.
University of Sussex, Brighton, United kingdom Master degree in International Relations January 2012
Anglo-continental School, Bournemouth, United Kingdom Diploma in English November 2009
King Saud University, Riyadh, Saudi Arabia Bachelor degree in Media (Public Relations) 2000-2001