Senior Network Engineer
FASTTELCO
Total years of experience :13 years, 5 Months
Responsibility:
I am responsible of monitoring and maintaining the network, servers and any telecommunications equipment in the company datacenter.
My essential duties are technician troubleshoots the network, makes repairs and gets the system back up as quickly as possible.
There are three main roles in our job: to ensure maximum possible service availability and performance, to provision customer network services on core equipment and to provide support services for engineering and other technical teams.
Also, I am responsible for building and maintaining the day-to-day operation of computer networks that companies and organizations rely on. These networks typically include an intranet, extranet, local area network (LAN), and wide area network (WAN)
Most of our essential functions and responsibilities are:
- Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.
- Responsible for security of the network systems that include Routers, Firewalls, Switches, PBX platforms, Circuits and servers evidencing strong knowledge of security, switching, and routing technologies.
- Working knowledge of configuration, maintenance, integration and deployment of an enterprise backbone network telecommunications system and service configuration, troubleshoot and configure VLAN, Xconnect layer 2, VRF and ISAM, DSLAM ports.
- Working knowledge of layer 2 and layer 3 switching routing protocols: i.e. MPLS, BGP, OSPF, VPN, VLAN, DNS, DHCP.
- Working knowledge BGP Peer/Core Traffic monitoring/route balancing/route optimization.
- Advice customers with best design solution for his service and escalated the solution to SALES.
- Working knowledge IP/MPLS Implementation /troubleshooting, Deployment and Service Activation escalations.
- Maintain the PBX and company phone system and work closely with the phone service provider to keep the lines active.
- Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Review and general clean-up of ticket queue.
- Speak to customers via email and phone for initial requirement capture.
- Provide remote support to on-site engineers and end users/customers during installation.
- Interact with other departments to execute project tasks including progress tracking with minimal oversight to deliver network projects in a timely manner to the business.
- Responsible for network wireless connectivity like “Microwave, 4G, Access point” and resolve any wireless communication issues.
- Configuring VOIP services for corporate customers though different media connections (Fiber / DSL / GPON / Wireless/4G)
- Troubleshoot voice services for all LAN and WAN hardware components, and configure correct communication media segments, Working with Different IP VoIP HW vendor i.e. “cisco, Xontel, Yester, Avaya”.
- support users and troubleshoot all their VoIP issues within an entire organization/company.
- Configure and optimize secure telephone systems, including Cisco telecommunications and networking products to include all voice switches and data network hardware at the intermediate.
- Expertise using collaboration gateways like Cisco Expressway
- Very good knowledge of TELES Voice System and I was part of Migration Team.
- Definition customer in TELES and do the basic configuration.
- Analyze and troubleshoot internal and external VOIP issues in Cisco Centrex CUCM.
Responsibility:
•Have strong technical problem determination ability to provide 2nd level support and debug corporate products line (Internet, Data, WiMAX, MW, 4G, 5G, VOIP, E1, TELES, DNS Domains, Emails & Web).
•Coordinate resources where necessary and serve as escalation point to 1st level operational team.
•Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
•Provide 3rd level support for retail department.
•Escalate unresolved cases to the concerned departments when required.
•Configure and troubleshoot Cisco/HP/Huawei/3COM/Draytek/Zhone/Dlink routers, Alcatel/Cisco/Paradyne DSLAMs, Core Switches and IDFs, Cisco Access Switches.
•Communicate to customers, resolution and root cause resulting from the outage or service interruption
•Monitoring backbone and core network elements.
•Responsible for Edge and Core Backbone routers management.
•Maintain high service levels and providing qualitative support to customers.
•Managing & Configuring Alcate ISAM & Cisco DSLAM Port.
•Real-time implementations, configuration of new circuits into production using OSPF and BGP for peer to peer MPLS vpn.
•Configuring PE routers for new implementation.
•Implementing Cisco Quality of service for managed mpls vpn services.
•Network team member in design, implementation, and operation of large-scale IP/MPLS network running on Cisco equipment.
•Managing monitoring tools such as Solarwind, CACTI, Network Analyzer, Siebel & Ticketing System - RT (Request Tracker).Preparing Network development and project management documents Other Network related Tasks.
•Analyze and troubleshoot internal and external VOIP issues in Cisco Centrex CUCM.
•Definition customer in TELES and do the basic configuration.
•Very good knowledge of TELES Voice System and I was part of Migration Team.
•Expertise using collaboration gateways like Cisco Expressway
•Configure and optimize secure telephone systems, including Cisco telecommunications and networking products to include all voice switches and data network hardware at the intermediate
•support users and troubleshoot all their VoIP issues within an entire organization/company.
•Troubleshoot voice services for all LAN and WAN hardware components, and configure correct communication media segments, Working with Different IP VoIP HW vendor i.e. “cisco, Xontel, Yester, Avaya”.
•Configuring VOIP services for corporate customers though different media connections (Fiber / DSL / GPON / Wireless/4G)
•Responsible for network wireless connectivity like “Microwave, 4G, Access point” and resolve any wireless communication issues.
•Interact with other departments to execute project tasks including progress tracking with minimal oversight to deliver network projects in a timely manner to the business.
•Provide remote support to on-site engineers and end users/customers during installation.
•Speak to customers via email and phone for initial requirement capture.
•Review and general clean-up of ticket queue.
•Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
•Maintain the PBX and company phone system and work closely with the phone service provider to keep the lines active.
•Working knowledge IP/MPLS Implementation /troubleshooting, Deployment and Service Activation escalations.
•Advice customers with best design solution for his service and escalated the solution to SALES.
•Working knowledge BGP Peer/Core Traffic monitoring/route balancing/route optimization.
•Working knowledge of layer 2 and layer 3 switching routing protocols: i.e. MPLS, BGP, OSPF, VPN, VLAN, DNS, DHCP.
•Working knowledge of configuration, maintenance, integration and deployment of an enterprise backbone network telecommunications system and service configuration, troubleshoot and configure VLAN, Xconnect layer 2, VRF and ISAM, DSLAM ports.
•Responsible for security of the network systems that include Routers, Firewalls, Switches, PBX platforms, Circuits and servers evidencing strong knowledge of security, switching, and routing technologies.
•Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.
Have strong technical problem determination ability to provide 2nd level support and debug corporate products line (Internet, Data, MPLS, NETWORK PROTOCOLS, FIREWALLS, WiMAX, MW, 4G, 5G, VOIP, E1, TELES, DNS Domains, Emails & Web).
in configuring and supporting server systems and storage systems
•Strong knowledge of broad data management, and technical background
•Expert in configuration management and deployment systems
•Strong background in IDP, Firewall, VPN, SSL VPN, and NAC technologies
•Monitored, analyzed, and resolved systems and application issues
•Checked and validated the quality of hardware for building systems
•Upgraded existing systems and servers matching with current business needs
•Planned and prepared configuration specifications for meeting customers’ requirements
•Built and implemented standard testing procedures for optimizing system performance
•Configured BGP routing, troubleshoot T1 and Ethernet connections, verified all nodes were online and functional after conversion, and decommissioned Cisco routers and switches as needed per project.
•Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple Branches for a regional Office.
•Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external Employees.
•Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
•Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
•Network connectivity troubleshooting, ping, tracert, telnet
•Administering & designing LANs, WANs internet/intranet, and voice networks.
•Communicating and negotiating with users, specialists, other staff and suppliers.
•Configuring Windows Server 2008 R2 and Add Roll DCPROMO Configure, Active Directory.
•Installing and Configuring Active Directory Domain Service -AD DS, DNS
•Configuring Client Server Architecture sharing and Security Permissions for Client Server Access
•Knowledge DNS Forward Lookup Zone and Reverse Lookup Zone
•Install and Configure Printers like TCP/IP throw LAN. Printer IP Configuration Manually
•Configuration & Installation Exchange Server 2010.
•Maintain& Configure Cisco 2960 switch & Cisco 2800 series Routers.
•Creating Different Vlan of Different department and decrease broadcast Traffic.
•Maintain Webserver, Domain Server, and Application Server & Database Server.
•Motivate the team members to perform their tasks.
courses: CCIE - Written(Security) (Cisco Certified Internetwork Expert- Security) CCNP – Routing & Switching (Cisco Certified Network Professional) CCNP – Security (Cisco Certified Network Professional – Security) CCDP - Design (Cisco Certified Design Professional) CCNA Security (Cisco Certified Network Associate Security) CCNA Routing & Switching (Cisco Certified Network Associate) CCDA Design (Cisco Certified Design Associate) CNSS (Certified Network Security Specialist) CWNA (Certified Wireless Network Administrator) NSE4 (Fortinet NSE 4 Network Security Professional) MCSE (Microsoft Certified System Engineer) MCTS - Sharepoint