HR Business Partner
Redtag Retail Fashion
Total years of experience :19 years, 8 Months
• Designed Training Manuals and served as Regional Trainer and was awarded as “Champion Trainer”
• Successfully created New Joiner Induction Training Video and conducting the induction.
• Prepared new Cashiers Training videos, Hygiene Training program for Fresh Food and Housekeeping staffs
• Handled the Payroll processing for the Bahrain and Qatar full operations (10 Business Units + 1 Mall).
• Coordinated with the Branch heads for Incentive, Deduction, Sick, Absent, Vacation.
• Managed the HRMS (Oracle) Payroll System and submit Data to the Finance Department within timeframe
• Created SOP, JDs and assigning KPI and KRAs to all the Department of Company’s Group business.
• Updated the existing Performance Management with competencies mapping.
• Successfully implemented the Performance appraisal methods around the group through ERP
Safari Hypermarkets & Malls are one of the leading Retail Store having 4 Outlets in Qatar and Group Businesses namely Safari Trading, Safari Optical, Simple Logic IT, Power Waste Management, Hi-power Engineering, Europe Travels and Yiwu Safari - China which makes total 2500 employees.
Performance Management:
• Directly reporting to Managing Director, CEO & Group Business Coordinator (Executive Director)
• From the scratch created the Performance Management methods for the Commercial team (Various Department wise) and for Support Service team (HR, IT, Accounts, Purchase) based on different criteria required for the retail business.
• Categorised the Performance Framework as Staff Level and Supervisor - Manager Level and set up competencies mapping based on the specific retail requirements and rolled out successfully.
• Successfully implemented the new employee Probation confirmation through manual and also through ERP.
• Created SOP, JDs and assigning KPI and KRAs to all the Department of Hypermarkets and the Company’s Group business.
• Created a 360 Degree transparency method to address grievances related to Performance Appraisal.
Recruitment:
• Successfully Recruited Mid to Senior Level positions in retail sectors such as Category Managers, Buyers, Operation Managers, Purchase Managers etc.,
• Handled Bulk recruitment from India, Nepal, Sri Lanka, Philippines, Egyptian, and Kenyan
• Successfully handled the Bulk Recruitment of 1200 employees for Sharjah Safari Mall opening.
• Successfully Recruited 300+ employees for Al Khor Branch opening.
Training:
• Successfully created New Joiner Induction Training Video and conducting the induction.
• Prepared new Cashiers Training videos, Hygiene Training program for Fresh Food and Housekeeping staffs.
• Conducting MS Excel Training to mentor the Supervisor and salesman.
• Also conducting Qatar National Address Registration awareness Training program around the Group.
Policy framing and ERP Implementation:
• Prepared the Employee Handbook, updated the Company Policies in line with country’s Labour Law.
• Supported with the Organization Structure - Reporting hierarchy details to develop new HR Software (Simple Logic ERP) for streamlining the Approval levels for Leave, Official Tour, Resignations etc.,
Special Assignments:
• Successfully collected all the existing employees Home Address, Personal number details through Survey Monkey tools as preparedness for the National Address Updating.
• Conducted a Customer Satisfactory Online survey through the Survey monkey tool on the recent Photography contest conducting in Safari Mall.
Leather Export traders
Merchandise exports of Leather goods to Far-East and Europe
Role
•Handling the Payroll & compensation, Organization Development, Competency mapping.
•Directly reporting to Managing Director, responsible for development of company HR policies and procedures in line with the Labour laws.
•Handling with a team, the employees ESI, PF enrolment and timely payment to the Department concern.
•As to support the business development, ensuring the employees adheres to the policies and procedures and ensuring timely delivery of products to the consumers in the far-east and in Europe.
•Handling a project to set-up new biometric attendance system & to over-all company SOP, JDs and assigning KPI and KRAs.
•Handling statutory compliances record and industrial relations.
•Maintaining the Statutory Compliance ledgers and handling IR
Reported to Country HR Head (French National) for day to day activities, reported to Group HR Head (German National) on new assignments from corporate office (UAE), parallel reporting to Commercial Country Head in all commercial related implementations
Lead a team of 5 HR Executives providing over-all HR support to 1500 employee - 13 different nationalities.
Performance Management:
• Updated the existing Performance Management framework to fit the needs of Commercial team as Staff category & supervisor and above category and set up competencies mapping.
• Successfully implemented the Performance appraisal methods around the group through ERP.
• Helped HR Head & Commercial Heads in assigning KPI and KRAs to all the Department of Hypermarkets and the Company’s Group business.
• Compiled and Followed up on Quarterly Achievements of Individuals on accepted KPI
• Successfully controlled the Grievances over Performance appraisal through justification.
Payroll Management:
• Handled the Payroll processing for the Bahrain full operations (10 Business Units + 1 Mall).
• Coordinating with the Stores Manager for Incentive, Deduction, Sick, Absent, Vacation to avoid discrepancy.
• Processing Payroll through ERP system and MS Excel sheet with all check list.
• Providing supporting documents to Finance Department for New Joinee, promotion, Increment etc.,
• Handled the GOSI, LMRA Payments & also Monthly Staff Cost report to Management.
Manpower Planning & Budget:
• Handled Headcount Report (Bi-monthly) to track the Vacancies and prioritise the recruitment of specialist and difficult job positions such as Bakers, Cook, Security etc.,
• Prepared Annual Manpower Budget planning & proposal to the Finance Department and Country Head.
• For New Stores - planning Manpower requirement as per size to calculated staff requirement and Budget.
• Prepared the Organization Chart and periodically updated the same to regularise Report pattern in ERP
Recruitment:
• Successfully Recruited Mid to Senior Level positions in retail sectors such as Category Managers, Buyers, Operation Managers, Purchase Managers etc.,
• Handled Bulk recruitment from India, Nepal, Sri Lanka, Philippines, Egyptian, Jordanian, and Turkish.
• Also maintained the Bahrainisation Quota through local Bahraini Recruitment through Tamkeen.
• Successfully handled the Bulk Recruitment of 1600 employees for Kuwait operations opening.
Policy framing and ERP Implementation:
• Prepared the Employee Handbook, updated the Company Policies in line with country’s Labour Law.
• Proposed the policy change requirement to Corporate office to make necessary changes in leave Policy, Air ticket encashment policy, Bahrain Workforce minimum salary policies etc.,
Visa & General Administration:
• Handled all pre-employment and on-board requisites for new employees like Visa, Arrival, Accommodation, Labour Card, Food Card & Medical Insurance
• Deep knowledge in all type of Visa formalities (UAE - JAFZA, Kuwait, Bahrain)
• Handled the employees End of Service process with accurate Gratuity, Leave eligibilities.
• Proposed and successfully implemented Employee engagement activities such as Showcase Talent programs, Employee of month, Staff grievances suggestion Box & Employee of the month.
• Responsible for maintaining the HR database and records of Annual Leave, Sick Leave, Air ticket, Absent and Support Monthly Payroll Process
Company Profile: of Geant, Gulf mart -Hypermarkets, Last chance, Le Marche Supermarkets convenient stores in the UAE with the employees of 800 personnel of 13 different nationalities.
Role
•Managed 2 HR Executives & PR Dept. (1 PRO + 1 PR Assistant)
•Involved in handling all pre-employment and on-board requisites for new employees like Visa, Arrival, Accommodation, Labour Card, Food Card & Medical Insurance
•Handled the Employee and industrial relations in line with country’s Labour Law.
•Deep knowledge in all type of Visa formalities (UAE, JAFZA, )
•Experience in renewal of Company License and Ministry of Health card renewals for the employees.
•Proposed and successfully implemented Employee engagement activities such as Showcase Talent programs, Employee of month, Staff grievances suggestion Box & Employee of the month.
•Responsible for maintaining the HR database and records of Annual Leave, Sick Leave, Air ticket, Absent and Support Monthly Payroll Process
Pharmaceuticals Company with 22% market share with the 10, 000 employees all around India.
Role
•Handled solely the South Zone HR office and responsible for the recruitment, Induction & initial training on product knowledge to the new marketing executives
•Responsible for the complete recruitment at the Zonal level and negotiation of Job offers.
•Posted Job adverts in jobsites, newspaper to attract candidates.
•Handled employees ESI, PF enrolment and timely payment to the Department concern.
•Responsible for issuing employment contract & maintaining updated database of applied candidates for future vacancies and systematic filing of interview assessments
•Involved in the orientation to new employees, on-the-job training on product knowledge & marketing skills
courses: Learning & Development – trained by renowned International Trainer Ron Kaufman on Customer Service Training program 'Up Your Service’ -
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