Strategic Partnership Analyst
NBK
مجموع سنوات الخبرة :10 years, 7 أشهر
Conducted comprehensive market research and analysis to identify potential strategic partners, resulting in the successful establishment of key partnerships with industry leaders. Collaborated cross-functionally with sales, marketing, and product teams to develop and refine value propositions, leading to more effective negotiations and increased partner satisfaction. Monitored and evaluated key performance metrics of strategic partnerships, providing actionable insights and recommendations to optimize partnership performance and drive mutual success.
Conducted thorough data analysis to identify patterns, enhance data quality, and support business cases Generated daily, weekly, and monthly reports using CRM data Proactively identified areas for improvement and introduced innovative recommendations, considering customer needs, external approaches, data analytics, and industry best practices Developed workflows for MS Dynamic CRM Managed project tasks, including risk identification and user training, while generating training requirements documentation Effectively resolved system issues and escalated when necessary to senior management Conducted branch visits to ensure proper utilization of the CRM system by staff Created test scenarios for marketing department updates and new systems Provided technical insights in the development of new products Trained new recruits on CRM functions Played a key role in a major CRM update project Collaborated in the development of Burgan Banks Survey page Responded to client emails Contributed to marketing-related projects such as Instagram videos and marketing campaigns Assisted in the revamping and reinvention of current products.
Teller-the job also includes some managerial tasks duo to the branch’s nature
Depositing and withdrawing cash
Co-managing the teller section
maintain the branch’s computers when there was a minor problem
originated the customers and making sure their needs were met
trained the new staff while making sure those that transferred were up to date with how things worked in the branch
working double shifts daily
self service supervisor
Co-owner of a custom gaming PC store Data analysis
Professional Customer segmentation
Professional CRM software proficiency
Professional
Communication skills
Professional
Analytical skills Problem-solving abilities Data-driven mindset Communication skills Technical expertise Project management proficiency
Education and Language August 2014 Bachelor of Science in Management Information Systems (MIS) University of Missouri - St Louis MIS GPA 3.30 Business GPA 3.013 Cum GPA 2.831 Excellent English skills in both written and verbal Moderate Arabic skills written and verbal
