Travel Consultant
Musafir.com
Total des années d'expérience :11 years, 5 Mois
Attend walk in clients and discuss requirements face to face.
To deal with clients requirements (walk in, corporate and B2B Agent).
Fare calculations for different itineraries On Amadeus and Sabre (including Ticketing, cancellation and refund).
Plan, prepare and cost itineraries for clients and
Interacting with sales persons of the airlines for clearing the seats and for the best deals available.
Set up systems & procedure to ensure smooth operations in various travel divisions. Responsible for cost-effective Itinerary planning and air travel management for corporate clients, sub-agents as well as walk-in passengers.
Responsible for ensuring timely submission of sales
Reports and monitoring timely payments.
Ezeego1 tours and travel process
Handling the job of senior Customer care executive ON CALL AND WALKING CUSTOMER .
Looking after customer queries related to travel portel and also looking after Sales and reservation & Ticketing and cancellation of booking & cancellation of BNT PNR & Resked for different
Looking after CRS on Artica Reservation System including PNR creation as par passenger requirement.
Cancellation of PNR and rebooking on another carrier in case of flight reschedule as par passenger request or airline technical problem
Looking after first and business class passenger request ie.accommodation like car.
An handling passenger on reschedule flight and giving facilities of hotel accommodation
A solving passenger general enquiry ie.about baggage, flight information like departure and arrival time and detail of passenger.
Looking after back office work ie.pre-flight and cancellation of booked not ticketed passenger.
Worked with Sparsh BPO service LTD for 1 year as customer service agent in AIR INDIA process.(Year 2008)
Job Responsibilities
Looking after CRS on Artica Reservation System including PNR creation as par passenger requirement.
Cancellation of PNR and rebooking on another carrier in case of flight reschedule as par passenger request or airline technical problem
Looking after first and business class passenger request ie.accommodation like car.
An handling passenger on reschedule flight and giving facilities of hotel accommodation
Solving passenger general enquiry ie.about baggage, flight information like departure and arrival time and detail of passenger.
Looking after back office work ie.pre-flight and cancellation of booked not ticketed passenger.
Job Accomplishment
Shared good relationship with passenger on call and corporate client, sub agent as well as airline and sales departments.
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