Hussain Imam

‹ Directed multi-site IT operations across UAE & KSA, supporting 50+ users and
120+ endpoints across corporate and factory environments.
‹ Reduced operational downtime by 42% through implementation of VPN
failover architecture and disaster recovery strategies.
‹ Spearheaded cloud-based ERP (Eresource) deployment and STRUMIS MRP
integration to streamline business operations.
‹ Engineered secure site-to-site IPSec VPN connectivity across international
offices and production facilities.
‹ Strengthened Microsoft 365 security posture through MFA, Conditional
Access, Intune compliance, and endpoint governance policies.
‹ Optimized telecom infrastructure across Etisalat, du, STC, and Salam, driving
cost-efficiency initiatives and vendor rationalization.
‹ Automated IT helpdesk workflows using Power Platform (Power Apps &
Power Automate), improving response efficiency and ticket management.
‹ Architected enterprise network infrastructure including VLAN segmentation,
firewall policies, routing, and factory network operations.
Management & Leadership Contributions
‹ Oversaw end-to-end IT procurement lifecycle including hardware, software,
licensing, and AMC management.
‹ Managed IT budgeting, vendor negotiations, and cost optimization initiatives
aligned with business objectives.
‹ Led internal IT teams and coordinated external technology vendors for
seamless service delivery.
‹ Established and enforced IT governance policies, security standards, and
operational compliance frameworks.
‹ Enhanced SLA adherence and service performance through structured
support processes and operational improvements.

‹ Led institution-wide digital transformation initiatives including smart
classroom deployment and technology modernization.
‹ Implemented Microsoft 365 ecosystem with centralized identity and access
governance controls.
‹ Secured campus infrastructure through VLAN segmentation, network policy
enforcement, and controlled access architecture.
‹ Managed IT infrastructure operations, procurement planning, vendor
engagement, and technology deployments.

‹ Administered enterprise-grade network infrastructure with L2/L3 operations
and campus-wide connectivity management.
‹ Implemented digital signage and wallboard systems to enhance institutional
communication infrastructure.
‹ Deployed Sonos AV solutions and modern meeting room collaboration
environments.
‹ Configured Microsoft Teams Rooms to support hybrid communication and
conferencing capabilities.
‹ Supported infrastructure modernization, procurement activities, and
deployment planning initiatives.

‹ Managed enterprise network operations including routing, switching, firewall
administration, and core IT services.
‹ Administered FortiGate firewall environments, DHCP, DNS, and network
segmentation policies.
‹ Implemented Al Shamel system to support operational and business process
requirements.
‹ Assisted with infrastructure planning, technology procurement & operational
support initiatives.

‹ Led implementation & support of Runweb ERP system across business operations.
‹ Deployed BambooHR and Kaspersky Cloud Security solutions to strengthen
HR automation and endpoint security.
‹ Configured Sophos Heartbeat technology to enhance synchronized threat
detection and response capabilities.
‹ Managed IT infrastructure operations, procurement processes, and vendor
coordination activities.
‹ Supported user administration, access management & day-to-day IT operations.

‹ Delivered end-user technical support, troubleshooting, and infrastructure
issue resolution across enterprise environments.
‹ Managed hardware deployment, IT asset lifecycle management, and
workstation provisioning operations.