Call Center Agent
Khaleeji Commercial Bank - Invita (B.S.C)
Total years of experience :9 years, 5 Months
on Power Card program to check Credit Card balance, statement, outstanding, activating and deactivating the credit card.
•Working on Vision program to check Debit Card transactions errors, activation and blocking the cards.
•Working on IMal program to provide customers with details in regards to their accounts such as transactions, balance, IBAN, account number, outstanding of loans.
•Working under Islamic bank.
•Calculation of finance and credit card.
•Sales target.
•Handling customer’s complaints, request and solving their issues.
•Solving all sort of online banking issues.
•Outbound calls to remind the customers on their past dues (Collection).
under Islamic banks.
•Handling customer complaints, requests and resolving their issues.
•Providing services such as blocking and activating cards as well as issuing account statements.
•Assisting customers with their E-banking services and issues.
•Back up for front office customer service to offer full services to the customers.
•Trained 3 new agents in the shared department.
courses: General Secondary Certificate (Commercial) 2011 - 2014