Hussam Alahmad

Customer Service Agent & Salesman at Caravan Industries , Advertising Manufacturing

• Saudi Arabia - Jeddah
• My current job since September 2009

 Receive customers’ requests via all available communication methods.
 Prepare quotations and discuss best prices with Sales & Marketing Managers.
 Coordinate with Graphic Design Section to work on the design as per customers’
standards.
 Send designs for customers for approvals and Issue job orders.
 Coordinate with Printing Department and Calligraphers Supervisors.
 Coordinate with Production Manager to accomplish the job as per final & approved
designs provided by customers.
 Coordinate with Installation Supervisors to explain specific details and information
related to the job.
 Discuss delivery time, installation date with concerned people.
 Track delivery and follow-up as necessary, to meet objectives and ensure best
service quality.
 Provide adequate and timely reports & feedback to concerned personnel.
 Quick response to all requests and remarks
 Ensure customers’ satisfaction through effective after Sale services.
 Coordinate with Finance Dept. to ensure correct and timely payments and to
provide all necessary documentations to effect payments.
 Hold weekly meetings with customers to discuss problems and solutions.
 Suggest new ideas & solutions in order to introduce best services to our customers.

English Language Teacher at Alwahda Private School

• United Arab Emirates
• January 2008 to January 2009

Purchase Officer at Al Hoorani Automatic Gear L.L.C

• United Arab Emirates
• May 2005 to December 2007

 Fulfill purchasing, inventory and shipping/receiving processes.
 Review manual or automatically generated requisitions and purchase materials and
raw materials accordingly.
 Conduct research to identify qualified suppliers and sources of supply/materials.
 Negotiate price and delivery agreements with suppliers.
 Issue purchase order.
 Track delivery and perform follow-up as necessary, to meet objectives and ensure
supplier quality.
 Provide adequate and timely feedback to concerned personnel.
 Coordinate with Finance to ensure correct and timely payment to vendors to
provide finance and necessary documentation to effect payment;
 Track, control and report inventory of materials.
 Assist in preparation of shipping documents.
 Assist with administrative and other duties as assigned.
 Maintain and improve professional knowledge through review of trade literature,
activities and conferences.
Schools of Ministry of Education

English Language Teacher at Eagle Information Technology Institute

• United Arab Emirates
• September 2004 to July 2005

Secretary at Musab Al-Qaddah Trading Company

• United Arab Emirates
• June 2002 to October 2004