senior fraud risk analyst
Network International Payment Solutions
Total years of experience :7 years, 5 Months
o Monitoring & detecting of fraud that may occur on card through investigating the alerts raised by the TranzWare Fraud Analyzer system.
o Issuer Fraud and Acquirer
o Perform actions towards highly suspicious cards and block it into referral status.
o Block cards with confirmed fraud into Compromised status.
o Perform the required verifications and confirmations with cardholders / Phone calls to cardholder Notification SMS sending.
o Fill in the productivity sheet in daily basis.
o Send the fraud alerts reports to banks in time & respond to bank emails or Jira cases.
o Report any errors or issues related to the TWFA to the concerned team.
o Check the received Visa Online CAMS alerts regularly and perform the required actions toward the reported cards or accounts. (Block cards, add memos, notify the concerned banks).
o Check the received MasterCard connect ADC alerts regularly and perform the required actions toward the reported cards or accounts. (Block cards, add memos, notify the concerned banks).
o Respond to verification faxes received from acquirer banks in order to confirm transactions
performed by cardholders.
o Provide Training new team members and guide them through the fraud process and protocols.
Sales And Customer Services
Customer Services and Sales
sales
customer services