customer care agent
ACS
Total years of experience :10 years, 6 Months
contact center 1/3/2014 to 1/6/2014.
FTTH Service Delivery, Vendor Management 2\6\2014 till now
Responsibilities:-
Daily report to the management about orders closer.
Follow up NS & NOC issues to insure it's resolved to proceed with installation.
Insure all installation process with vendors done with mobily standard and quality and apply the proper action on any abuse case.
Programs Worked on :
WFM.
SEIBEL.
BMS, Busnuiss managemnt system.
3G, 4G (LTE) Installation.
courses: Main Curses: ــــــــــــــــــــــــــــــــــــــــــــــ Networking HW, fiber optics, Electronics circuits, Waves types Antennas &CCNA
courses: Main Curses: ــــــــــــــــــــــــــــــــــــــــــــــ Networking HW, fiber optics, Electronics circuits, Waves types Antennas &CCNA