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تم إلغاء حظر المستخدم بنجاح
Hussein Assad, Customer Service Representative – Samsung & FEWA Accounts

Hussein Assad

Customer Service Representative – Samsung & FEWA Accounts·Cupola Teleservices,

الإمارات العربية المتحدة

بكالوريوس, Telecommunication Engineering

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 8 أشهر

Customer Service Representative – Samsung & FEWA Accounts

يونيو 2024 - حتى الآن

Cupola Teleservices,

دبي، الإمارات العربية المتحدة

يونيو 2024 - حتى الآن

• Manage and resolve over 100 customer inquiries daily regarding billing, technical issues, and service requests, consistently achieving a high first-call resolution rate.
• Streamline support ticket coordination, meticulously track case histories, and ensure prompt case closures while maintaining accurate CRM documentation.
• Collaborate with engineering and operations teams to escalate and resolve complex technical and service issues efficiently.
• Recognized for outstanding performance, consistently ranking in the top 10% of the team by delivering exceptional customer service and support.
• Leverage strong communication skills to enhance customer satisfaction and foster positive relationships, paving the way for future opportunities in customer service and telecommunications.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Radio & Microwave Engineer

يناير 2022 - يناير 2023

Syriatel

حمص، سوريا

يناير 2022 - يناير 2023

• Transitioning from a Radio and Microwave Engineer role to enhance customer service delivery in telecommunications.
• Skilled in installing and configuring communication systems, ensuring seamless connectivity for clients.
• Conducted site surveys and performed LOS analysis to optimize service offerings, directly improving customer satisfaction.
• Proficient in troubleshooting technical issues, providing timely resolutions to enhance user experience.
• Experienced in utilizing network monitoring tools to maintain high-quality communication links, ensuring reliability for voice and data services.
• Committed to fostering strong customer relationships through effective communication and problem-solving skills.
• Adaptable and eager to leverage technical expertise in a customer-focused environment to support client needs.

مجال الشركة:
الاتصالات والشبكات

Customer Service Representative

يونيو 2020 - يونيو 2022

Qasion Mall

دمشق، سوريا

يونيو 2020 - يونيو 2022

• Delivered exceptional customer service to over 50 clients daily in a fast-paced retail setting, enhancing overall customer satisfaction.
• Executed sales transactions, returns, and exchanges with impeccable cash accuracy, adhering to company policies and audit standards.
• Resolved customer complaints and inquiries efficiently, contributing to a significant improvement in customer satisfaction ratings.
• Provided expert product guidance and recommendations, ensuring customers received tailored solutions that met their needs.
• Fostered strong relationships with customers, reinforcing brand loyalty and driving repeat business.
• Developed strong communication skills, preparing for a transition into a Customer Service Executive and Call Center role.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sanitation Worker

يوليو 2019 - ديسمبر 2019

Al-Bajaa Cleaning Company

دمشق، سوريا

يوليو 2019 - ديسمبر 2019

• Developed strong attention to detail by ensuring strict hygiene and cleanliness in high-pressure environments.
• Enhanced communication skills while collaborating with healthcare teams to support infection prevention protocols.
• Demonstrated ability to follow procedures meticulously, ensuring safety and compliance in patient care areas.
• Cultivated a proactive approach to problem-solving by identifying and addressing potential hygiene issues.
• Gained experience in managing time effectively through daily cleaning and waste collection tasks.
• Adapted to dynamic environments, showcasing flexibility and resilience in challenging situations.
• Prepared to leverage sanitation expertise into customer service roles, focusing on quality assurance and client satisfaction.

مجال الشركة:
المستشفيات الطبية
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Security Guard

يناير 2019 - يونيو 2019

Al-Areen Company,

دمشق، سوريا

يناير 2019 - يونيو 2019

• Developed strong observational skills while monitoring premises, ensuring a safe and welcoming environment for all.
• Enhanced communication abilities by interacting with staff and visitors, addressing their concerns, and providing assistance as needed.
• Demonstrated quick decision-making skills by responding effectively to incidents, showcasing a commitment to safety and customer care.
• Utilized technology, including CCTV systems, to maintain security, which translates to proficiency in handling customer inquiries through various communication channels.
• Transitioned from a security-focused role to a customer service-oriented mindset, emphasizing the importance of a positive customer experience.

مجال الشركة:
أنظمة الأمن ومكافحة الحريق
الدور الوظيفي:
الحماية

التعليم

Homs University

يناير 2022

يناير 2022

بكالوريوس، Telecommunication Engineering

سوريا

المعدل التراكمي (نسبة مئوية): 73%

المعدل التراكمي (نسبة مئوية): 73%

Skills

CONFLICT RESOLUTION
Expert
CONFLICT RESOLUTION
Expert
Interpersonal Communication
Expert
Interpersonal Communication
Expert
Contact Center Operations
Expert
Contact Center Operations
Expert
Time Management
Expert
Time Management
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Complaint Management
Expert
Complaint Management
Expert
issue Resolution
Expert
issue Resolution
Expert
Customer Service Excellence
Expert
Customer Service Excellence
Expert
Multitasking Under Pressure
Expert
Multitasking Under Pressure
Expert
Escalation Management
Expert
Escalation Management
Expert
Cross-Cultural Sensitivity
Expert
Cross-Cultural Sensitivity
Expert
Service Recovery
Expert
Service Recovery
Expert
Microwave Telecommunication
Expert
Microwave Telecommunication
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Adaptability & Flexibility
Expert
Adaptability & Flexibility
Expert
Hospitality Service
Expert
Hospitality Service
Expert
Relationship Building
Expert
Relationship Building
Expert
Active Listening
Expert
Active Listening
Expert

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Customer Service: Working in a Customer Contact Center
LinkedIn Learning
Dec 2025
عرض الشهادات
Customer Service: Handling Abusive Customers Customer Service: Handling Abusive Customer
LinkedIn Learning
Dec 2025
عرض الشهادات
Empathy for Customer Service Professionals
LinkedIn Learning
Dec 2025
عرض الشهادات
Excel Formulas and Functions Quick Tips Excel Formulas and Functions Quick Tip
LinkedIn Learning
Dec 2025
عرض الشهادات
Excel Essential Training
LinkedIn Learning
Dec 2025
عرض الشهادات

الهوايات

  • Foreign Language Learning