Duty Manager
Sunrise Resorts & Cruises
Total years of experience :9 years, 3 Months
Alexandria, Egypt
• Conducted continuous reviews of accounts, procedures and
personnel to optimize processes and improve performance.
• Responded to customer concerns with speed and knowledge to
maintain composure and a professional environment.
• Initiated plans to improve customer satisfaction, quality standards
and service efficiency.
• Trained 15 front office staff in guest interaction best practice,
boosting guest satisfaction survey scores from 70% to 95%.
• Oversaw a team of 70 employees across departments, including
housekeeping, security, front office, food and beverage, engineering,
safety, accounting, banquet, and personnel.
• Improved staff retention levels through engaging training,
motivational reward schemes and inspiring leadership.
• Provided outstanding levels of customer care to retain customer
loyalty and refine company reputation.
• Optimized guest experience, by conducting room and floor
inspections to ensure cleanliness to quality standards.
Ensures that standards of cleanliness, hygiene and tidiness
are maintained throughout the hotel and manages the housekeeping
and laundry department efficiently to maintain standards and control
costs. Reports to: Executive Housekeeping Manager.
Responsible for: Staff and operation of Housekeeping Department.
Duties and responsibilities:
• To be responsible for smooth operation of the floor assigned
ensuring that the entire operation is performed as per the hotel
standards, including inspection of guest rooms as they relate to
safety, cleanliness and maintenance.
• To be responsible for the performance of room attendants, and
take appropriate action to correct deficient conditions in behavior
and work practices.
• To assist in production of schedules for employees in accordance
with guidelines and productivity requirements.
• To review and adjust schedule to ensure optimum staffing levels. •
To review assignments of employees and to make adjustments in
their work load.
• To allocate team members for daily rooms deep cleaning.
• To check the occupied and vacant rooms, giving special attention to
guest needs.
• To organize immediately the guest needs, including VIP amenities
and communicating them to the relevant team members.
• To be aware of all room categories and amenities.
• To achieve positive outcomes from guest queries in a timely and
efficient manner.
• To carry out lost and found procedures.
• To report maintenance issues to the Engineering Department.
• To assist other departments wherever necessary and maintain
good working relationships.
• To ensure standards of cleanliness, hygiene and tidiness in all
Bedrooms /corridors /function rooms /public areas are maintained.
Alexandria, Egypt
• Motivate and lead team members to consistently exceed store sales
targets.
• Managed staff schedules and budgets for continued productive and
profitable company running.
• Recruited, trained and managed six sales representatives, building
strong sales teams for each shift through strategic restoring.
Place of work: The Main Restaurant. Scope: To serve food & beverage
to guests in a friendly manner and according to the established
performance standards.
Reported to: Restaurant Manager.
Duties and responsibilities:
• To report for duty punctually wearing the correct uniform and name
tag at all times.
Hotel Management