NOC Team Leader (Network Operations Center)
FASTTelco - Telecommunication Company (Internet Service Provider)
Total years of experience :18 years, 4 Months
• Backbone and service Configurations, configure VRF, VLAN, Tunnel and Xconnect and ISAM & DSLAM port.
• Proposed solutions for customers who is have design issue and escalate it to sales.
• Network complex problem solving skills troubleshoot and repair network issues.
• Troubleshoot and resolve complex 2nd level network related problems.
• Perform 2nd level of verifying LAN and WAN enterprise networks (Internet, Data, VOIP).
• Working on: DSL, Fiber, GPON, 4G & 4G+, DSL & SHDSL, P2P, Microwave and WiMAX.
• Modify network designs to match client’s requirements and maintain service integrity by performing the most effective approach remotely.
• Have strong technical problem determination ability to debug corporate products line (Internet, Data, WiMAX, VOIP, E1, DNS Domains, Emails & Web).
• Configure and troubleshooting skills: VLANs and Trunking, VTP, VPN (SSLVPN - DMVPN - Site-to-Site VPN - VPN Client - VPDN), Tunneling, VOIP, Bridge, NAT, DHCP, ACLs, Route Maps, redundant networks HSRP/VRRP, IP SLAs, SNMP, Routing Protocols.
• Configure and troubleshoot Cisco/HP/Huawei/3COM/Draytek/Zhone/Dlink routers, Alcatel/Cisco/Paradyne DSLAMs, Core Switches and IDFs, Cisco Access Switches.
• Working on cisco call manager and Xontel PBX and SIP service.
• Working on Monitoring Tools: DDoS Mitigation (Arbor) - MRTG (CACTI) - Solar Winds.
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
• Training new team members for the job and providing refresher training on the job to team members
• Perform 2nd level of verifying LAN and WAN enterprise networks (Internet, Data, VOIP).
• Support variant media: DSL, Fiber, GPON, 4G, P2P and WiMAX.
• Monitoring backbone and core network elements and incoming DDoS Attack.
• Responsible to check all international circuits and open tickets with our providers if there is any issues occurred.
• Communicate to customers, resolution and root cause resulting from the outage or service interruption.
• Initialize necessary configuration to provision customer services for corporate and retail services.
• Escalate issues to our CORE Engineers in accordance with escalation procedures.
• Ensure that customers' calls, enquiries, problems, requests & complaints are efficiently
• Troubleshooting DSL & GPON Internet connection issues.
DSL & Fiber Optics CPE installation, configuration and troubleshooting.
• Maintain routing and re-assigning of problems to others as appropriate while holding overall responsibility for problem resolution.
• Efficient and professional problem resolution service
• Respond to customer inquiries
• Handle customer complaints
• Interact with customers to maintain customer satisfaction standards
• Conduct all after sales survey-Customer Service Feedback surveys
• Telemarketing
• Booking and selling tickets
• Support online service
• Follow up
• Respond to customer inquiries
• Handle customer complaints
• Handle reservations issues
• Assist in training new call center agents
• Tickets reservation by phone
• Airlines Tickets and Hotels Reservation
• Handle reservations issues
• Customer Service
• Data Entry
• IT Technician
I Received My Diploma Certificate With Grade Excellent.