Property Supervisor – Residential
Al Asmakh Real Estate
Total des années d'expérience :25 years, 1 Mois
I supervised the Property Management at Les Maisons Blanches Compound - Lusail City, a Luxurious Residential Real Estate on a plot of 115, 000 sqm that consists of 114 Villas and 20 Buildings (320 Units)
Responsibilities:
• Supervise and oversee the day-to-day operational rising issues in conjunction with the Operations Manager and ensuring the workflow process is maintained and adhered to.
• Supervise the Soft Services (Administration, Receptions, Security, Housekeeping) in the compound, ensure daily operations plan is effective and followed, and all the related staff are deployed efficiently in their respective areas
• Supervise Property Management functions, including tenant relations, facilities security - maintenance - cleaning, and oversight of contracted services.
• Delegating tasks and then monitoring staff performance
• In charge of the contract management of hard and soft services and ensure the highest possible standards and service is received from third party vendors
• Assess and provide necessary permission & permits to Vendors and Contractors
• Supervise the FM Service Provider, ensure efficient operation and delivery of soft services consisting of cleaning, security, safety, traffic, car parking management, housekeeping, pest control, waste management.
• Carry out the necessary staff planning and guide a competent team, set goals, and evaluate performance in accordance with corporate personnel policies.
• Problem Solving and prioritize multiple issues related to space allocations, Maintenance, facilities upgrades and General Administration Services, arrange practical solutions and repairs needed
• Plan and oversee all repair and installation activities
• Supervise routine periodic Fire Safety checks and assist in conducting periodic Fire Evacuation drill to all tenants
• Conduct daily and periodic planned site inspection of all properties and facilities
• Keep maintenance logs and reports on daily activities to build a proper periodic report about the overall operations of Property Management
• Maintain professional relationship with all vendors, contractors, by conducting proper communications and adhering to SLA terms.
• Assisting the General Manager in different projects such as marketing campaigns, events, social media projects …
• Meeting Clients to discuss Corporate inquiries, coordinate the Technical Details and Production till the final execution of the project
• Assisting the creative team in Technical Ideas and designs for a marketing project
• Drafting and Presenting Technical Proposal
• Coordinating with different suppliers and vendors for the execution of a marketing campaign or an event
• Coordinating with Venues for Set up date, Risk Assessment, Delivery and Set up plans in the Venue, permits and access
• Supervising the Event Operations from Set up date till the Dismantle phase
• Supervising the company warehouse and storage of deformational items and materials
• Assisting Event Manager in Operational Task sheet of the Team
• We have executed Corporate projects with Various sectors in Doha, Government, Semi Government, Private Sectors
• We have executed different types of marketing campaigns, Events, Conference, Opening Ceremonies, Exhibitions, Sports Day Events, Awareness Campaign Events, National Day Events,
I supervised Property Management related issue FM and PPM to 3 different headquarters premises at UDC - The Pearl Island Project (Abraj Cartier, Madina Central, and Oyster building)
Responsibilities:
• Manage and oversee the day-to-day operational rising issues in conjunction with the Operations Manager and ensuring the workflow process is maintained and adhered to.
• Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards
• Participate in preparing strategic planning and development of standards operations procedures of the department
• Supervise Property Management functions, including tenant relations, facilities security - maintenance - cleaning, and oversight of contracted services.
• Delegating tasks and then monitoring staff performance
• In charge of the contract management of hard and soft services and ensure the highest possible standards and service is received from third party vendors
• Assess and provide necessary permission & permits to Vendors and Contractors
• Supervise the FM Service Provider, ensure efficient operation and delivery of soft services consisting of cleaning, security, safety, traffic, car parking management, housekeeping, pest control, waste management.
• Carry out the necessary staff planning and guide a competent team, set goals, and evaluate performance in accordance with corporate personnel policies.
• Problem Solving and prioritize multiple issues related to space allocations, Maintenance, facilities upgrades and General Administration Services, arrange practical solutions and repairs needed
• Plan and oversee all repair and installation activities
• Supervise routine periodic Fire Safety checks and assist in conducting periodic Fire Evacuation drill to all tenants
• Conduct daily and periodic planned site inspection of all properties and facilities
• Keep maintenance logs and reports on daily activities to build a proper periodic report about the overall operations of Property Management
• Maintain professional relationship with all vendors, contractors, by conducting proper communications and adhering to SLA terms.
• Senior Administration Officer (Nov 2008 - Current)
United Development Company - Doha, Qatar
www.udcqatar.com
United Development Company PSC (UDC) is a leading Qatari Shareholding Company with a mission to identify and invest in long-term projects contributing to Qatar's growth and providing good shareholder value, established in 1999, UDC's main target areas of interest include: infrastructure, real estate, urban development, Hospitality retail and fashion, media and communications, property management, security and other services.
Responsibilities:
* Manage the Administration Process for all United Development Company requirements, acting as a single point of contact for all Administration related enquiries & tasks. (As required from both Internal & External Sourcing)
* Assist in the preparation of timely and accurate departmental reports of UDC Administration to meet company and department requirements, policies and standards
* Manages activities of support services including reception, administrative, secretarial, housekeeping and security services
* Liaise with suppliers in coordination with Procurement Department to find appropriate new or alternative procurement sources
* Negotiation of contracts & definition of service level agreements with suppliers in coordination with Procurement Department and be familiar with the terms of the contracts with key suppliers
* Maintain up-to-date information of condition of and additional requirement of office facilities, such as furniture, computers and electronic equipment, vehicles, required for day-to-day functioning of the office
* Maintain up-to-date information of in-house inventory of office supplies, such as stationery, pantry supplies, etc., and report additional requirements periodically
* Provide analyses & reports on all Administration activities and maintain an archive of all Administration documentation, including quotations, contracts, invoices, delivery notes, license agreements
* Assure the appropriate supervision, evaluation and planning relative to the administrative staff, including clarity of reporting structure, roles and responsibilities
* Ensure appropriate supervision, evaluation & planning relative to the Administration Staff of Service Staff, Receptionist & Office Services Coordinator
* Manage & supervise the office rental & leasing agreements contracts, Renew of office leasing contracts & ensuring enough space is available as per UDC Requirement
* Supervise the Mail Handling to ensure safety & timely delivery of mail
* Supervise and Coordinate with Logistics Department to ensure full development of department (Vehicle Maintenance, Road Safety Program, Ensures that UDC vehicles are used in accordance with UDC Rules and Regulations and that vehicle usage data is correctly recorded)
* Maintain petty cash authorized for office supplies and other exigencies
* Coordinate with appropriate authorities / agencies for ensuring supply of telecommunication, water, electricity, housekeeping, and basic IT services
* Assist in the preparation of timely and accurate departmental reports to meet UDC and department requirements, policies and standards
* Follow all relevant safety, quality and environmental control procedures and instructions so that personal safety/the safety of others is not jeopardized and a certain minimum level of product/service quality and environmental impact can be guaranteed
• Cluster Sales Executive (March 2007 - October 2008)
Marriott International "JW Marriott / Courtyard by Marriott"
Kuwait City - Kuwait
www.Marriott.com
Marriott International is a leading lodging company with more than 3400 lodging properties in 68 countries, JW Marriott and Courtyard by Marriott are World Class Luxury Hotels, Awarded Best Business Hotels in Kuwait City.
Responsibilities
* Handled focus accounts designated by the hotels and maximizes revenue through increased bookings across multiple properties and brands.
* Handled customer inquiries within predefined parameters and communicates booking information to hotel service departments.
* Actively up sells each business opportunity to maximize revenue for individual properties.
* Aligns customer profile with the appropriate product; achieves personal and team related revenue goals.
* Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.
• Front Office Shift Leader (January 2003 - December 2006)
Marriott Hotel, Beirut - Lebanon
Responsibilities
* Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel related situation. Understands and complies with loss prevention policies and procedures. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
• Guest Service Agent (May 2000 - May 2002)
Marriott Hotel, Beirut - Lebanon
Responsibilities
* Assist guests with their business center needs (e.g. making copies, sending faxes, typing) and bill services. Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards. Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room.
* Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Process all payment types such as room charges, cash, checks, debit, or credit. Balance and drop receipts according to accounting specifications. Monitor inventory of supplies and equipment and order general office supplies.
• F&B (Waiter) (July 1996 - April 1999)
Marriott Hotel, Beirut - Lebanon
• B.S. Hospitality & Tourism Management GPA 3.27 with honors from Lebanese American University 1997 - 2001.