حسين عثمان

• Created the Human Resource Department from the ground up and was accountable for the HR Pillars of the entire group and subsidiary companies in Erbil and Baghdad
• Established 2 new companies/branches while fully restructuring others by assessing current HR capacity & forecasting requirements
• Held daily, weekly, and monthly management meetings to monitor roadmap progress
• Planned and executed the short-term and long-term talent strategies for all vacant roles in addition to a talent bank for future hiring per city/region
• Supervised the Administration, HR teams, and office management
• Created and executed numerous consolidated HR policies, manuals, forms, handbooks, SOPs, etc.
• Partnered with the division heads to set objectives and smart KPIs and cascade them to all positions
• Conducted job analysis, created and updated clear job descriptions to hire and train employees
• Led organizational structure audits and observed the changes incurred on job titles and their effect
• Positioned as branches evaluator to conduct performance sessions and management consulting for existing staff (PIP, PDP, etc.) resulted in layoffs & replacements
• Collected data concerning satisfaction of employee/branch on pay, wages, working conditions, etc.
• Developed a pay grade, compensation & benefits scheme while conducting a market salary survey
• Created a skill set for each business role, including mapping of current employees and new joiners
• Supported the management in organizational design, change management, and other initiatives
• Supervised the employee orientation, employee training, and all related matters
• Monitored and controlled all personnel, administration, and legal matters as per the Iraqi labor law
• Shared the business analysis reports and progress master plan every month

• Created a new branch in Lebanon from BPO to in-house (24/7 Call Centers/Profit Centers)
• I was appointed as the official signatory, supervised the full infrastructure of the project, and completed the business planning strategy resulting in a more focused, efficient, and productive staff
• Established the HR department and managed its entire operation and administration functions
• Supervised, audited, and signed all financial matters i.e. weekly/monthly bank transfers across countries, monthly/annual department & corporate budgets, payments and allocations etc.
• Drafted and executed corporate HR policies, procedures, and SOPs and secured documentation and audit while training personnel’s resulting in fruitful and dynamic outcomes
• Directed, lead, and coached the HR team, admin, finance, and IT to manage all the tasks smoothly
• Designed and implemented the manpower planning, and workload analysis, coupled with the end-to-end internal & external recruitment processes
• Ensured the sourcing, & elite selection of the right fit for the full-time, part-time, and temporary placement for inbound & outbound and other positions in (Lebanon, UAE, KSA, Jordan, & Iraq) and developed a pipeline for potential future needs
• Managed, verified, and approved the payroll processing, legal compliance, employee benefits administration, and people's operation needs (KPIs, bonuses, non-monetary benefits, insurance, NOC, etc.) and automated the processes achieving an 80% reduction in the preparation time
• Controlled all the legal formalities of the Social Security, Ministry of Labor, Ministry of Finance, and General Security for both the local and ex-pats reaching a 100% of satisfaction rate
• Developed and implemented an onboarding process for all levels to ensure a seamless transition for new hires, including benefits enrollment, training programs, and 90-day review milestones
• Launched the 360 performance management, talent management, succession planning, and followed up on talent development & mobility, including effective promotion management, cross-training, etc.
• Applied compliance, functional and best practices audit for the organization to be 100% legit
• Developed/updated the job descriptions periodically aligned with the corporate organizational chart
• Planned and applied the annual budget and projection, followed up closely on personnel costs, and ensured the headcount was tracked and in line with the business forecast resulting in 30% of savings
• Managed the financial records, control of the exchange, and prepared needed reports; generated USD15, 000 per month in savings due to progressive negotiations
• Conducted training need analysis and addressed gaps in employees’ competency skills, sourced suitable training programs to meet needs accordingly in line with our budget resulting in an average of 2% of monthly employee turnover and an increase in retention rate
• Drafted, executed, and trained staff on risk management, preventive measures, and actions taken
• Prepared monthly HR operations reports using HRIS and internal data on key areas such as payroll variance, recruitment, employee status amendments, leaves, turnover, exit interviews analysis, etc.
• Bridged management and employee relations by addressing demands, grievances, and violations
• Headed the organization’s needs for procurement, vendor management, benefits negotiation, and contracting purposes, and approved the administration and financial procedures
• Executed a long-term stable strategy that lead to 95% of the total workforce working from home for 1 year with high productivity resulting in around USD 420, 000 in annual savings
• Awarded the Best Manager of the Year in 2019

• Restructured, organized, and managed the HR department in addition to the activities of the HR team in both the headquarters and plant
• Managed HR management processes in compliance with ISO 9001 Quality Management System (HSE)
• Succeeded with the manpower strategic planning analysis and forecasts by assessing current workforce content and composition, and future staffing requirements for the plant and headquarters
• Planned and performed the full-lifecycle recruitment of (white & blue collars) via headhunting(LinkedIn), executive search, job posting, screening, scheduling and arranging interviews/competency-based, and case studies/tests, and hired the best calibers
• Improved and implemented employee benefits and developed strategies for pay scales, statutory benefits, incentive plans, and bonuses
• Developed annual succession planning programs by identifying key potential successors and providing needed development for them to be ready to step into future roles
• Implemented performance management systems, reviews, and appraisal cycles
• Governed all personnel management activities including the onboarding process, induction programs, new hire orientations, on-the-job training, contract recruitment for locals and foreigners, labor relations, handbook, healthcare, accounts, visas, work permits, and all legal formalities
• Coordinated all related matters with the finance department in KSA (Payroll, transfers, Gosi, etc.)
• Monitored and verified the Social Security, Ministry of Labor, Ministry of Finance, and General Security legalities in coordination with the accounting department, audit firm, and representatives
• Ensured accuracy of payroll and relevant taxation according to local labor and employment law
• Formulated, developed, and ensured the execution of both internal rules and regulations and policies and procedures to build a positive and performance-oriented culture
• Updated and sustained the work structure by leading job analysis, reviewing job requirements, and job descriptions
• Met with HODs for training need analysis, and future goals, and set the annual training plans
• Prepared the annual budget and ensured compliance with regards to headcount, training and development, and social events in addition to monthly cost allocation per department
• Supported the executive management in the enhancement and execution of the full HR strategy, organizational development, business process improvement, leadership improvement, leadership development, HR consulting, and HR development
• Delivered all projects, presentations, and CRM analysis reports, and provided decision support through MIS and HR metrics
• Represented the organization in job and career fairs and facilitated the internal internship program

• Generated monthly payroll, and managed all the social security and procedures for all staff members in 3 branches
• Facilitated the recruitment processes by identifying hiring needs, creating job descriptions, screening resumes, and executing initial interviews
• Issued and validated all employment procedures, transfers, warnings, leaves, etc.
• Supported the execution of the performance appraisals, increments, and total rewards
• Provided comprehensive training and development services to the workforce across the organization
• Sustained close partnership with all divisions to ensure supreme teamwork, cooperation, productivity, and problem-solving

• Aided the full recruitment process of the 2 outlets
• Supported in the analysis of job vacancies, posting, and advertising
• Screened applications against established criteria, arranged and held initial interviews
• Collected and updated information on training needs and set schedules accordingly
• Managed personnel activities ex. file updates, attendance, execution of legal formalities, payroll, etc.
• Worked with the US yellow pages on marketing projects via VOIP

• Trained in all administrative and HR operations management
• Maintained updated documentation and filing system
• Processed monthly staff payroll, attendance management, absenteeism, leaves, etc.
• Supported in social security and legal affairs documentation

• Provided general administrative support for all departments such as correspondences, filing, database updates, phone interviews, etc.
• Generated daily briefs, prepared, and recorded minutes of meetings