Senior Customer Service Office (HQ)
LINKdotNET
مجموع سنوات الخبرة :17 years, 1 أشهر
*Leading, Supervising and Monitoring 18 agent in the LINKdotNET HQ customer service office.
*Provide the high management with the daily, monthly, quarterly and annual reports.
*Train the new hires and enhance the current agents performance. *Replacing branch manager when handle the frustrated customers.
*Part of an internal training or learning center team ( Customer Service skills and Telephone Etiquette ).
*Assistant Mobinil-LINK project manager ( Mobinil shops and LINK branches ).