Hussein  El Mousa , Area Coordinator

Hussein El Mousa

Area Coordinator

International Orthodox Christian Charities - IOCC

Lieu
Liban - Beyrouth
Éducation
Master, Non Governmental Organizations Management
Expérience
6 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :6 years, 5 Mois

Area Coordinator à International Orthodox Christian Charities - IOCC
  • Liban - Beyrouth
  • Je travaille ici depuis janvier 2024

- Coordinate with the relevant area monitors and quality control officers on the project development to ensure proper fulfillment of daily tasks.
- Conduct trainings for area monitors and quality control officers, when necessary and regular staff meetings to follow up on progress and challenges.
- Collect and check timesheets, leave requests and mileages for all relevant field staff.
- Report all program challenges and issues to the project manager and submit regular reports on challenges and achievements as agreed with the project manager.

Receptionist - Helpline à United Nations Commissioner for Refugees - UNHCR
  • Liban - Beyrouth
  • janvier 2023 à décembre 2023

- Respond immediately to emergency protection escalation calls.
- Identify specific protection needs and vulnerabilities and refer to internal and external focal points accordingly.
- Utilize UNHCR tools to place appointments, and update UNHCR biodata.
- Provide face-to-face counseling and information dissemination periodically at the UNHCR center.

Receptionist à United Nations Commissioner for Refugees - UNHCR
  • Liban - Beyrouth
  • janvier 2022 à décembre 2022

- Handle persons of concern with respect and dignity, ensuring they have fair and transparent access to
the reception center and registration procedures.
- Identify and fast-track persons with specific protection needs and vulnerabilities and refer
to internal focal points accordingly
- Maintain accurate and up-to-date records and data about refugees and asylum seekers received at the
reception center by updating the database as per Registration SOPs.
- Assist with creating, organizing, archiving, and maintaining physical and digitized files, including
photocopying and scanning of documentation before interviews with the Registration Unit.
- Place appointments and remote interview verifications for the registration unit.

Reporter and News Anchor à Tv Seventeen
  • Liban - Beyrouth
  • mai 2020 à décembre 2021

- Collect, verify, and analyze thoroughly newsworthy information.
- Writing and delivering news stories with the reader’s perspective in mind.
- Receive assignments or investigate news leads, contacting, interviewing, and research sources
- Scouring state publications and existing public discourses to source newsworthy data.
- Interviewing prominent and oft-neglected figures to obtain precise, well-rounded accounts.
- Keep up to date on the latest news developments by attending events, and studying different papers, opinion pieces, and social media.

Referral Officer à Première Urgence Internationale - PUI
  • Liban - Beyrouth
  • décembre 2020 à novembre 2021

- Monitor the complaints received and follow up on the closure/resolution of complaint cases.
- Conduct daily satisfaction survey interviews through phone calls with beneficiaries to encourage them to leave feedback.
- Ensure that hotline information is always available and accessible to beneficiaries and that they are being appropriately treated and served.
- Fill the Referral Database with accurate data issued from calls, visits, or referrals IARF from field staff and update it regularly following feedback on the service provision
- Update the matrix of partners per sector with implemented activities and eligibility criteria, and inform
program teams of changes in terms of partners’ service provision

Social Worker à Médecins Sans Frontières - MSF
  • Liban - Beyrouth
  • septembre 2020 à novembre 2020

- Conduct outreach activities, and home visits to assess the living conditions of the cases and ensure safe identification.
- Identify the social needs of patients through a social assessment and respond to the patient’s social needs, by giving direct social support or referring them to other social actors
- Contact patients to follow up on the evolution of their condition when needed.
- Mapping and regular updates of social partners, local authorities, other NGOs, and governmental social services to improve social services scope and responsiveness.
- Participates in weekly case management meetings with the CM team leader and case manager to discuss cases.

Gender-Based Violence Case Worker à INTERSOS
  • Liban - Beyrouth
  • mai 2020 à août 2020

- Detect, counsel, and follow up on individual cases identified during psychosocial activities by the team or referred by other agencies.
- Conduct psychosocial assessment of vulnerable cases, including environmental, emotional, behavioral, and social factors.
- Implementation of case management with all CM steps and related tools.
- Manage, file, and archive specific forms for cases profiling, referral, and weekly reports ensuring confidentiality
- Conduct outreach activities, and home visits to assess the living conditions of the cases when appropriate

Call Center Team Leader à Smart Source
  • Liban - Beyrouth
  • juin 2019 à avril 2020

- Fill out the online survey with beneficiaries to determine, register, and assess their specific needs.
- Ensure data quality, consistency, accuracy, sincerity, and confidentiality.
- Prepares case studies on refugee applicants.
- Provide basic counseling to special hardship families and other refugee families.
- Participate in community development and improvement projects.

Social Worker à United Nations Relief and Works Agency - UNRWA
  • Liban - Beyrouth
  • août 2019 à mars 2020

- Fill out the online survey with beneficiaries to determine, register, and assess their specific needs.
- Ensure data quality, consistency, accuracy, sincerity, and confidentiality.
- Prepares case studies on refugee applicants.
- Provide basic counseling to special hardship families and other refugee families.
- Participate in community development and improvement projects

Journalist Assistant à Annahar Newspaper
  • Liban - Beyrouth
  • mai 2019 à octobre 2019

- Responsible for researching and writing informational news articles.
- Assist in editing and monitoring all news types.
- Assist in managing social media pages.
- Take photographs and shoot videos to illustrate stories.

Call Center Agent à Smart Source
  • Liban - Beyrouth
  • novembre 2018 à mai 2019

- Obtain clients’ information, answer questions, and provide information to clients from KSA, UAE, Kuwait, Qatar, and Egypt.
- Interview clients, verify information, establish policies, and determine eligibility.
- Maintain communication equipment by reporting problems.

Reporter - Trainee à MTV
  • Liban - Beyrouth
  • janvier 2019 à avril 2019

- Editing and monitoring all types of news.
- Reporting News and Interviewing.
- Write and deliver news stories with the reader’s perspective in mind.
- Reportages

Journalist - Trainee à Radio Liban
  • Liban - Beyrouth
  • janvier 2018 à novembre 2018

- Editing, monitoring, and writing all news types.
- Reporting and broadcasting news.
- Programs Preparation and voice-over.

Éducation

Master, Non Governmental Organizations Management
  • à Sagesse University - Lebanon
  • décembre 2023
Baccalauréat, Mass Communication
  • à Beirut Arab University
  • mai 2019

Specialties & Skills

Interviewing
Management
Social Work
Communicator
Humanitarian
Good team working and communication skills.
Microsoft Office Word, Excel, Outlook, and PowerPoint
Sensitive listening and questioning skills.
Interviewing, investigating, assessing, and analyzing information.
Knowledge of psychological theory and practice.

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Reproductive Health (Formation)
Institut de formation:
UNFPA
Date de la formation:
May 2020
Durée:
16 heures
Child safeguarding. (Formation)
Institut de formation:
UNICEF
Date de la formation:
February 2020
Durée:
16 heures
Case Management with survivors of early marriage/survivors of rape/ survivors of suicide and self- (Formation)
Institut de formation:
INTRSOS in Collaboration with UNFPA
Date de la formation:
May 2020
Durée:
36 heures
Statelessness (Certificat)
Date de la formation:
July 2022
Protection in Humanitarian Action (Certificat)
Date de la formation:
July 2022
Project Management Essentials (Certificat)
Date de la formation:
July 2022
Prevention of Harassment, Sexual Harassment, and Abuse of Authority (Certificat)
Date de la formation:
January 2022
ICT Information Security Awareness Training (Formation)
Institut de formation:
GLDC - Information Communication and Technology
Date de la formation:
January 2022
Durée:
8 heures
Protection Induction Program (PIP) (Certificat)
Date de la formation:
January 2022
Awareness of gender-based violence (Formation)
Institut de formation:
CEEDD in Collaboration with UNFPA Lebanon
Durée:
5 heures
Bsafe Security training (Formation)
Institut de formation:
United Nations Department of Safety and Security
Date de la formation:
January 2023
Fundamentals of fraud and corruption awareness (Certificat)
Date de la formation:
January 2022
Gander-based violence in emergencies (Certificat)
Date de la formation:
September 2022

Loisirs

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