Software Release Manager
APi Group
مجموع سنوات الخبرة :5 years, 8 أشهر
● Conducted company-wide software refreshes
● Oversaw code promotions from different environments
● Created & managed QA Checklist for code builds, promotions & software refreshes
● Transitioned workflow tracker to Azure DevOps Kanban Board, which we created from the ground up
● Detailed environment breakdown structure via MS Visio
● Oversaw company CMDB to manage various hardware ranging from servers to handheld devices
● Updated multiple ServiceNow functionalities for increased efficiency & usage across the company
● Created automations using ServiceNow’s built-in flow system & ran QA tests on solutions before release
● Utilize the XSOAR software tool to build security solutions
● Discovered & identified apparent & potential security threats, created use cases for the vulnerabilities, and utilized that solution for multiple scenarios to patch any exposed holes
● Constructed new mappers, incident types & ticketing layouts for the IR (Incident Response) team
● Drafted & produced new automated playbooks and tasks from the ground up
● Created test case scenarios for the team to validate the quality of automations and playbooks
● Conducted Incident Report Analysis
● Created python automations
● Took up the role as a primary scrum master in multiple projects
● Built automated solutions on services like flow, power apps, power automate
● Understood the needs of the business & sought out solutions to problems using data analysis & effective communication
● Tracked progress against project goals and composed monthly reports for senior management
● Worked on intake infrastructure, participating on strategic planning for a team
● Analyzed and monitored server usage, load, and rate on LogicMonitor and AWS to determine diurnality of servers as a cost-saving measure, saving thousands of dollars each month
● Provided technical support and troubleshooting for any technological needs and issues
● Facilitated company-wide application and software trainings
● Created, assigned, and triaged team tickets on Jira
● Managed a Stax Cost Analysis spreadsheet on Excel to gather insight on AWS workloads, manage spending, and improve efficiency of cloud resources while reducing waste
● Created and established foundation intranet on SharePoint to share information, operational systems, collaboration tools, and other computing services within the company
● Triaged and assigned team tickets in ServiceNow
● Proactively improved inventory management workflows by creating and developing a new system for asset check-ins and deployments in ServiceNow and Excel
● Coordinated and presented research projects on upcoming technology
● Monitored ServiceNow development testing for changes to teams’ forms, applications, and notifications
● Tested the quality assurance of mobile assets
● Convened and documented global mobile rates and plans
● Assessed applications to unearth and investigate any technical errors
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