Sales & Retail Operation Department Manager
ABYAT Mega Store Company
Total des années d'expérience :13 years, 9 Mois
• Managing Sales & Operation Department ( Home Accessories - Bedding - Garden - EBNO - Carpets Home solution - Bath Accessories )
• Managing of Monthly Sales Target Average of 3 to 5 M
• Commercial Awareness (Sales Analysis - Competitors Visits - Assortment Requirement -Product Development - COPA Profitability Analysis)
• Managing KPI Sales Matrix (AVT - UPT - Conversation Rate -Net Sales -Shrinkage -NPS Score -Data Capture - Employee turnover)
• Optimizing & Creating new Development Process for Handling Damages controls
• Optimizing & Creating new Development Process for Accessories in Shop Floor New Process
• Optimizing & creating new Development Process for Replenishment Optimization to ensure Showroom high Standard.
• Optimizing & Creating new Development Process for Riyadh Showroom & Home Accessories department Recovery Plan
• Optimizing & Creating new Development Process for Dammam Showroom & Home Accessories department Recovery Plan
• Managing & Ensuring all showroom Maintain and organize as first grand opening with stock level
• In addition, good visual merchandising & meeting ABYAT Standard
• Managing new layout implementation provide by Top Management daily & Weekly
• Managing Supply chain and delivery with the delivery team with Back store team & DC Team
• Ensuring Showroom Audit implemented on daily basis without fail at best level of no failure
• Managing whole Showroom Department Operation (Finishing - Home Furniture - Home Accessories - Garden - Outdoor Garden.
• Managing and Responsible for showroom Remodeling and Renovation.
• Optimizing & Creating new Development Process for Showroom SOPs Operation Development
• Optimizing & Creating new Development Process for Handling Damages controls
• Optimizing & Creating new Development Process for Accessories in Shop Floor New Process
• Optimizing & creating new Development Process for Replenishment Optimization to ensure showroom high Standard.
• Optimizing & Creating new Development Process for Riyadh Showroom & Home Accessories department Recovery Plan
• Optimizing & Creating new Development Process for Dammam Showroom & Home Accessories department Recovery Plan
• Managing Showroom area of 20, 000 square meters.
• Managing & Ensuring all showroom Maintain and organize as first grand opening with stock level
• In addition, good visual merchandising & meeting ABYAT Standard.
• Managing new layout implementation provide by Top Management
• Managing Supply chain and delivery with the delivery team with Back store team & DC Team
• Ensuring Showroom Audit implemented on daily basis without fail at best level of no failure.
• Job Role: Management
• Managing sales for the company as agreed plan
• Managing g Online sales for our Bonnon website and & platform
• Managing sales Team (Training, Reports, Targets)
• Managing to open new sales channel for the company such as (Supermarkets, Hotels, Coffee Shops, Hypermarkets, Online platforms
• Managing weekly report to My Line Manager CEO
• Managing Supply chain and delivery with the delivery team
• Managing wholes sale with hotels and other partners
• Managing Retails prices and wholesale to have a good sales comparing with our competitors
• Managing All KSA credits Notes (Budget - Commitment - Actual)
• Managing Avg Price & Promo Calendars
• Following up with all KSA Management Team to ensure that they Following the process.
• Following up with the Finance Manager to Ensure that no area has spending over the agreed Budget and commitment
• Managing all the Trade Marketing Spending through the system (Oracle JED) commitment & Actual
• Managing all the activates to implemented as per the contract
• Managing display and stock level.
• Training team member on product knowledge, selling & operational skills.
• Analyzing sales figure and forecasting future sales volumes to maximize profits.
• Conducting personal development reviews.
• Ensure interior &exterior of store maintained to company standard.
• Conduct induction Training for the positional staff joining, evaluating & reporting their performance to higher management for recruitment decisions.
• Managing store revenue including cash handling deposit and delivery of deposit to bank.
• 100% compliance on audit and shrink
• Follow the entire SOP (Store operation process)
• Follow all the SLAP (stock lose prevention)
• Keep high store standard by housekeeping, daily task to the team.
• Follow up with brand VM to ensure applying the right guideline for the store.
• Delivery Mystery shop target of minimum 85 percentage by handling customers’ objection.
• Ensure to manage and achieve Business plane as agreed.
• Managing Store Opening operation and closing Operation Project For company Brands (Ted baker, Maje, Sandro, Cloudie, Kopple’s, Miss Milano)
• Managing all product Status for all the brands as system wise.
• Managing inventory Using SAP System for all Brand stores across KSA (48 Store for All brands) • Brands (Ted baker London, babe, Maja, Sandro, Kate Spade, Miss Milano, Bash, Guess).
• Implementing stock take for every quarter to control stores shrinkages’
• Develop and implementing employee performance evaluation and improve plane • Set monthly store target. Sales year to date increased by more than 5 % • Checking store maintenance weekly basis.
• Conduct regular store meeting.
• Assist client in their purchases.
• Managing Store goods and Merchandising.
• Train and guide & motivate team member to bring out their positional making sure to manage and achieve Business plane as agreed.
• Prepare and participate in the yearly stock count
• Ensured new plane every month to improve the store performance as well staff and should review it with top operation as well the staff for better performance.
• Support the store planning and per-opening.
• Assist the manager in leading and coaching a team of ten employee
• Ensure that the store meet Adidas worldwide standard
• Maintain stock level
• Prepare staff work schedules
• Assist client in their purchases
• Communication & review sales figures with the team
• Train and coach new& old employee
• Monitor the replenishment for the store
• Prepare and participate in the yearly stock count
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