Huzaifa صابر, Customer Success Manager

Huzaifa صابر

Customer Success Manager

SOLIDS - Ecommerce Clothing

البلد
المملكة العربية السعودية - جدة
التعليم
بكالوريوس, Computer Science
الخبرات
6 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 11 أشهر

Customer Success Manager في SOLIDS - Ecommerce Clothing
  • باكستان - كراتشي
  • نوفمبر 2022 إلى يوليو 2023

• Generated over $95, 000 in revenue by introducing a preferred payment gateway expanding the customer base from
Pakistan to worldwide and a 50% increase in revenue.
• Suggested and led website migration from WordPress to Shopify, improving performance and enhancing the customer
experience.
• Increased operational efficiency by 30% by Digital transformation of internal communication using Trello, enhancing client
success management and satisfaction.
• Managed social media accounts and streamlined order management processes using Trello, efficiently handling customer
queries and complaints, regular on-hold orders, returns, and exchanges.

B2B Sales & Partnerships Manager في EDVON Pvt Limited
  • باكستان - كراتشي
  • سبتمبر 2016 إلى يونيو 2023

• Generated over $450, 000 in revenue by closing 40+ B2B SaaS deals.
• Expanded our market base worldwide by launching the B2C e-commerce business vertical during COVID and boosted sales to 40% of overall revenue.
• Increased 20% in total revenue by listing products on leading ecommerce marketplaces through strategic partnerships.
• Reduced yearly marketing costs by 60%, and sales cycle by 40% by transforming EDVON Robotics League into a national competition, with a staggering 95% growth in participation in just a span of 3 years.
• Amplified brand visibility by leveraging public speaking engagements at conferences & TV shows.
• Forged alliances with govt. bodies, corporations, NGOs, and associations.
• Cultivated enduring client relationships, driving retention rates, 30% referral growth and consistently high customer
satisfaction.

Key Account Sales Manager في America Designers
  • باكستان - كراتشي
  • أكتوبر 2021 إلى نوفمبر 2022

• Generated over $80, 000 in revenue through consultative selling for the US market.
• Delivered 100+ projects including website & logo design, SEO, social media marketing, and other digital marketing solutions.
• Front sales for the US market on Bark, conducting client consultations, recommending suitable technology solutions, and generating new business leads through cold calling and email outreach.
• Managed client communication and collaboration with internal teams (designers, web developers, digital marketers) to ensure successful project delivery and client satisfaction.

الخلفية التعليمية

بكالوريوس, Computer Science
  • في Institute Of Business Administration
  • ديسمبر 2016

Specialties & Skills

Contract Negotiations
Partnership Building
Key Account Management
Corporate Sales
B2B Sales
Consultative Selling
B2B Sales
New Business Development
Strategic Partnerships
SaaS Sales
Digital Transformation
Cross Functional Collaboration
Client Prospecting
Client Relationship Management
IT Sales
Key Account Management
Customer Success
Contract Negotiations
Sales Operations
Cold Outreach

اللغات

الانجليزية
متمرّس
الأوردو
اللغة الأم
العربية
مبتدئ