Account Manager
XPlus
Total years of experience :25 years, 8 Months
o Managing a number of high profile and valuable contracts and accounts.
o Identifying key accounts by analysing their current growth, strategic importance and future potential.
o Gaining strong knowledge and understanding of clients brand & products.
o Analyzing the requirement of a customer and providing customized solution from wide range of products.
o Developing and Maintaining business relationships with new, existing and potential clients. Generating leads through prospect identification, market knowledge, market research and client feedback.
o Coordinating with customers for samples, suggesting cost effective measures, and working on suggested changes. Liaison with customer through mails and conducting regular follow ups.
o Identifying the customers needs. Resolving complaints with key account holders.
o Keeping the client servicing on priority and maintaining a healthy business relationship with all clients.
o Identifying the key decision makers and influencers within a business and then targeting them.
o Monitoring and managing the performance of a team of account executives.
o Launching pro-active sales campaigns and pursuing new business leads.
o Regularly updating senior managers of progress or areas of concern.
o Maintaining and updating administrative systems accurately.
o Preparing quotations and following up on any quotes given.
o Taking care of all purchases related to production and IT needs.
o Negotiating contracts and agreements with clients.
o Constantly driving improvements and prioritizing workloads.
o Installing, Maintaining and Trouble shooting Intel systems for Windows XP.
Daily duties included network & computer maintenance and customer support.
Technical support for over 25 users, providing guidance, presentation, training to new and present users of the company about all the hardware and software.
Maintain and report all software or hardware issues and suggest possible future updates.
Ensuring all IT Security Policies and OS Patches/Updates are up to the latest security measures.
Developed application to access, amend and query Company databases in Visual Basic/Access.
Responsible for hardware and software installations and all support issues.
Ensured that all financial transactions were implemented securely and reliably.
Provided telephone & remote support to Dubai and other parts of emirates.
Recruitment, Selection and administration.
Interviewing candidates for Administrative Staff & training them after appointment.
Description Computers Et Cetera. Well known company in the heart of Chiplun,
Solution provider for computer hardware, software and networking.
Project Details
The complete package developed for Chiplun Municipal Council / Municipality. It includes
modules like Tax assessment and Collection, Purchase, Accounts, Establishment, Stores,
Public Works, Town Planning and Constructions, Meeting Proceedings, Birth and Death, etc.
Responsibilities
• Team Member, Designing, Development and Testing.
• Responsible for hardware and software installation.
• Responsible for user training and test environment.
• Provided telephone & remote support to clients.
Project Details
This was a complete Payroll package to maintain the Employee details, and generating
the Pay slip details. The package contains:
• Master Screens, for Employee details, Deduction Rates (Provident Fund, Professional Tax, Income Tax, ESI) and additions (HRA, BOH, Vehicle Allowance).
• Calculates the total Gross Salary for an Employee adding HRA, BOH, while generating Pay slip.
• Also calculates the Total Deduction of Provident fund, Professional Tax, ESI, and Income Tax, to generate a Pay slip.
• Generates Monthly Pay slip reports for Permanent and Temporary Employees. Monthly report for Professional Tax, Income Tax, Bank statement, etc.
Responsibilities
• Team Member, Designing, Development and Testing.
• Responsible for hardware and software installation.
• Responsible for user training and test environment.
• Provided telephone & remote support to clients.
Project Details
This was a complete Payroll package to maintain the Employee details, and generating
the Pay slip details. The package contains:
• Master Screens, for Employee details, Deduction Rates (Provident Fund, Professional Tax, Income Tax, ESI) and additions (HRA, BOH, Vehicle Allowance).
• Calculates the total Gross Salary for an Employee adding HRA, BOH, while generating Pay slip.
• Also calculates the Total Deduction of Provident fund, Professional Tax, ESI, and Income Tax, to generate a Pay slip.
• Generates Monthly Pay slip reports for Permanent and Temporary Employees. Monthly report for Professional Tax, Income Tax, Bank statement, etc.
Responsibilities
• Team Member, Designing, Development and Testing.
• Responsible for hardware and software installation.
• Responsible for user training and test environment.
• Provided telephone & remote support to clients.
Responsibilities
• Internet Training to Customers.
• Involved in Office Administration, Accounts etc.
• Responsible for hardware and software installations and all support issues.
• Computer and Network Maintenance.
• Preparing Quotations for Computers, and other accessories etc.
Operating Systems: Windows 95/98/Me, 2000/XP. Packages: MS-Office 2000. Programming Languages: C, C++. Front Ends: Visual Basic 6.0 (COM, ActiveX Controls, ActiveX EXE’s and DLL’s), Developer 2000 (Forms5.0/Reports5.0). Back End (RDBMS): Oracle 8, MS-Access 97. Others: Object Oriented Analysis and Design (OOAD), COM-ActiveX, Networking concepts (TCP/IP). Hardware: Intel Platform PC-AT Pentium, Pentium II/III/4 Hubs, Switches, Dial-Up & Leased Line Modems.
Bachelor of Science
Higher Secondary of Education