Social Media Officer
Syriatel Mobile Telecom
Total years of experience :5 years, 11 Months
- Created, posted and scheduled daily engaging content on Syriatel social media feeds.
- Responded to comments and interacted with followers effectively.
- Created advertising campaigns and competitions. - Developed social media strategies to expand reach and impact through social media channels.
- Developed social media work instructions to improve SM team's communication and interaction with the virtual community on company's social media platforms.
- Regularly reported progress results to senior marketing management based on tools such as Google Analytics and Facebook Insights.
- Monitored SEO and site's traffic and suggest content optimization.
- Created new methods to add new KPIs to increase employees' performance in coordination with concerned departments.
• Handle customer's calls and answer inquiries /Receive 120-150 calls a day.
• Promote new services and offers in coordination with marketing departments.
• Achieve high targets selling RBTs via customers' calls /Over 1000$ sales a month.
• Analyze customer's line's problems and solve them during calls, submit customer's external requests/complaints and transfer to other departments.
• Register statistics and transfer to marketing and strategic departments.
• Detect general problems and outages to inform other departments.
• Work with professional qualified behavior to have customer's satisfaction & loyalty.
Tasks handled:
• V.I.P customers task
• Interior trainer of V.I.P customers task
Used to buy food commodities from wholesalers then sell them to a network of retailers I built in Lattakia city
