Technical Team Leader
SQUAREONE Technoligies
Total years of experience :14 years, 5 Months
• Record and respond to IT requests for 1st and 2nd line support efficiently, effectively, and professionally.
• Designs network infrastructure and security in accordance with the division standard technical blueprints
• Answer staff questions in person and via phone and email on all company supported applications.
• Troubleshoot Cisco Switches, IP phones, SonicWALL, Fort iGATE Firewalls and other networks problem.
• Manage the IT service desk’s performance, ensuring all SLAs are achieved and reporting against the Service Desk statistics.
• Administrating the AD, Domain Controllers, File Servers, News Agency Server.
• Graphic Processor server administration
• AVAYA IP Office server administration
• FTP server administration
• Administration of PRI, ADSL
• Network Monitoring by using Solar Winds and keep update with all networks.
• Prepare Daily and Weekly report for IT Stuff Performane and Monthly report for IT Manager.
• Tuning all Component in the Network and system.
• Manage Antivirus Server from McAfee
• Manage and Monitor and Troubleshoot Wireless Cisco Solution in All the Group.
• Works closely with other departments/organizations and collaborates with other IT staff; managing the website and keeping internal networks running
Works on assigned projects and program components to deliver services in below some of Projects that I finished:
1- Smart Gate Entrance and attendance System. 2013
2- Implement WIFI Cisco Solutions on all the Building 2013
3- Replacement Old Nortel Telephone system with AVAYA System. 2014
4- Implement VDI Solutions. 2016
5- Enhancement of Emails Services. 2014
6- Enhancement in Alsharq Work Flow CRM system. 2016
7- Implement New CRM for Lusail newspaper. 2016
8- Development infra-structure for Daralsharq Building. 2015
1- Customer facing personality easy to deal with & understand how to deal with prospects
2-Energetic and result driven to close deals
3-Welling to learn new technologies especially in the IP Telephony field which is close to data networking
4-Successfully finished a university degree in IT/Electrical/Telecom filed & certified Cisco CCNA
5-Have acceptable experience in designing, administering & troubleshooting simple layer 2 Ethernet switches like Cisco, HP switches in office environments.
6-Posses good command of English language written and spoken.
7-Good health condition, with no chronic disease like heart, blood, bones problems
• First line support for the users
• Answer staff questions in person and via phone and email on all company supported applications.
• Troubleshoot desktops, laptops, IP phones, printers and networks problem.
• Perform hardware and software installations.
• Administrating the AD, Domain Controllers, File Servers, Exchange
• ISA server administration
• Terminal Server administration
• FTP server administration
• Respond to users Tickets and requests
• Make sure to follow the IT process and the COPC guidelines
• Administration of PRI, SDSL, ADSL
• Cisco edge Switches configuration and administration
• Cisco routers configuration and administration
* Manging teams for the installation and supporting clinte
* Responsible of the IT office infrastructure
* keep the IT equipment running in good conditions
* Support the Technical area in administrative and day-to-day activities
* Experience in IT help desk support or similar
* Respond to requests for technical assistance in person, via phone, electronically
* Diagnose and resolve technical hardware and software issues
* Research questions using available information resources
* Advise user on appropriate action
* Follow standard help desk procedures
* Identify and escalate situations requiring urgent attention
* Track and route problems and requests and document resolutions
* Prepare activity reports (Daily, weekly, and monthly)
* Stay current with system information, changes and updates
have Responsibility about Core Server and monitor, maintenance and Tune system that base on Linux and Microsoft Different Version.
How to manage our Time to control Shift and Services.
Configure any new Componet of Cisco Router Or Switches and IP Phones.
Learn basic Of VOIP and Call manager and how To treat with it.
Troubleshoot any Issues appear.
i have a good graduate from faculty of electronic engineer