Senior Customer Service (Reefer Team)
Damco Egypt (Maersk Logistics)
Total years of experience :17 years, 9 Months
• To assist the Field Sales Executives as required and perform other sales related tasks as requested Customer Service Manager
• Retain and grows existing accounts, focusing on extending cooperation through different offered service
• Identify areas of growth, work on grab new business leads.
• Builds a good network with all customers on different levels.
• Communicate operational and commercial needs of the branch and the branch's clients to overseascolleagues, guaranteeing operational consistency and customer satisfaction.
• Assist clients in planning of transit times and routes, receive bookings and trace lost or misdirected cargo shipments.
• Coordinate with Custom House Team / and Trucking teams to ensure smooth operations.
• Arrange for transport / shipping documentation and oversee the scheduling and dispatching of goods and the tracking and tracing of goods in transit.
• Check credit histories, arrange for payments, and ensure invoicing and billing (internal & external) as required including handling charges.
• Perform export financial processes, including file net entry, customer invoicing, and internal agent billing, ensuring all outstanding are collected and appropriate agents and vendors are paid.
• Maintain daily communication with overseas offices, carriers and customers to monitor and update status of shipment.
• Sales invoices raised in an accurate and timely fashion.
• Maximize file contribution to Damco with constant focus on meeting the required service level at the lowest possible cost.
• Maintain all file & records (manual or otherwise) in an orderly manner, making sure all aspects of any working procedures and Damco internal requirements are achieved.
• Constantly review vendor working processes and seek improved service levels.
• Produce reports and statistics as required.
• Develop and maintain the Standard Operating Procedures or Internal Operating Procedures as required
Respond to client enquiries regarding Reefer liner services offered including sailing schedules, Tariff rate enquiries, or any other service
Providing reefer booking forecasts.
Contacting trade managers for ability of serving new destination
Issuing of draft booking in BDS system including rates
Following up PTI process with the ops department
Continuously revise local charges against prevailing market rates and inform internal and external parties with any updates in a timely manner
Communicate with other branches and line agents to ensure the smooth handling of customer requirements/requests
Distribute circulars to internal and external parties with any changes in documentation/operational procedures, requirements and charges in a timely manner
Collecting and following up with shippers the shipping declaration forms and ensuring that the documentation requirements especially relating to B/L clauses for POL/POD are met and followed
Issuing shipping orders to clients and following up on the gate in/out of containers in all ports
Ensure that the rate & applicable surcharges stamped on the shipping declaration by sales is correct
Handling of demurrage/detention waiving requests and client claims
Ensure that all documentation and operational deadlines & requirements are met by clients to maintain a smooth flow of operations
Maintain an organized filing system for all documents relevant to the customer service department activities
Proactively participate in the development of the department and company.
Updating management with changes in the market & competitors activities.
Submitting a weakly report with withdrawn containers from EGALY and EGPSD terminals.
Job Description
*Following up the shipments with our agents and also with the shipping lines.
*Execute all sales activities for import & export.
*Execute indoor-outdoor meetings with company’s clients.
*Handling clients’ complaints and work as link between all parties to follow up the shipments and ensure that are executed properly.
*provide weekly detailed reports to my supervisor and sales manager.
*Good record of sales mainly in import and also for export.
*Good knowledge with different shipping services.
Trained in many departments ex. Local distribution, sales for agents and export.
Responsibilities and Achievements:
- Responsible for the front office, deal with clients in all banking issues open accounts or perform transactions, Collects and records fees, Assists customers in completing application forms
The program is based on mixing academic study as a framework with the scientific motive in order to provide students with the experiences and actual efficiencies required for local and international markets. The program is divided into 4 semesters, each comprising 4 courses. The student is to start a dissertation by the beginning of the 3rd semester for a whole year.
GPA: A
GPA: GOOD
