Transportation Supervisor
Arabian Gulf Manufacturers Ltd. (GulfMaid)
مجموع سنوات الخبرة :4 years, 4 أشهر
Responsibilities
Fleet Management
• Contribute to the formulation of plans, policies and budgets aligned to overall operational plans of the company and coordinate efficient execution of plans and budgets.
• Administer the sectional budget, monitor and control spending ensuring optimum utilization of funds and adherence to approved budgets.
• Participate in initiatives to evaluate performance and implement programs to improve overall performance with enhanced profits and quality of services.
• Recommend/authorize capital expenditure for acquisition of new equipment or property to facilitate improvements in operational efficiency and service levels
• Collaborate with other departments and lead the departmental team ensuring achievement of all predefined site and customer objectives.
Fleet Operations
• Report to the Transportation & Replenishment Manager and supervise day-to-day operations of the company’s fleet of vehicles comprising of trucks, vans and cars ensuring efficient functioning of the fleet.
• Deal with all aspects including fleet operations, maintenance, vehicle financing, health & safety management and speed & fuel management.
• Coordinate and ensure implementation of preventive and routine maintenance programs to ensure health, availability and reliability of the fleet.
• Supervise day-to-day logistic support activities including planning, routing, dispatching and tracking of delivery vehicles in coordination with the sales and warehouse teams.
• Conduct regular inspections and checks of vehicles, identify potential issues and implement prompt corrective measures for smooth and safe operations.
• Investigate all accidents and incidents related to the fleet, identify root causes and implement required corrective and preventive action plans
Staff Management
• Serve as the first point of contact for the fleet’s drivers and manage, train, develop and motivate the team of drivers to improve productivity, service levels and safety of operations.
• Arrange induction and orientation as well as provide training to new employees.
• Conduct scheduled staff performance appraisals to identify training needs and implement development plans as well to initiate disciplinary action where required.
Responsibilities
Operations Management
• Managed customer service including order management, shipping and deliveries of products and services of the Mars division.
• Worked closely with warehouse, sales, management and head office team to deliver excellent customer service whilst achieving company objectives.
• Guided the warehouse team through phone/e-mail ensuring on time in full deliveries of customer orders and eliminate returns, pending orders or wrong deliveries.
• Managed inventories of all stock-keeping units, monitoring customer orders and stocks, initiating replenishment actions as well as order assignment changes to achieve consistent customer service excellence.
• Coordinated on time resolution of production and shipping issues for mitigation and minimization of customer, financial and operational impacts.
• Supervised all activities across the ordering, shipping and billing cycle, reported damage and/or shortage in shipments and worked on remedial actions in coordination with appropriate teams.
Quality Management
• Maintained the company’s quality standards by developing, implementing and enforcing quality documentation including quality manuals, procedures, reports and forms.
• Conducted inspections using established engineering techniques and ensured consistent compliance of company processes and products with applicable standards and requirements.
• Monitored on time accurate capture of all quality data, analysed reports to identify variances and trends and recommended effective corrective and preventive actions
Performance Management
• Coordinated regular performance reviews against approved key performance indicators (KPI), identified opportunities for improvement and recommended appropriate action plans.
• Contributed to the analysis of key processes, development of process improvements and implementation of changes to achieve targeted performance enhancements
• Assisted in monitoring ongoing projects, evaluating progress against schedules and implementing measures to keep projects on schedule.
• Analysed each order and facilitated maximization of profitability by optimizing routing, maximizing efficiency and minimizing overall costs.
Customer Service
• Supported pre-sales and post-sales customer service activities through liaison with customers and sales representatives.
• Collaborated with sales, warehousing and logistics teams to deliver consistent high levels of customer service, resolve issues and achieve customer satisfaction.
• Managed customer relationships including responding to and providing prompt accurate answers to queries and requests, meeting customer priorities and resolving complaints.
• Provided industrial engineering support for efficient operations including creation of integrated plans through development of work breakdown structures, formulation and implementation of time-based schedules and resource allocation.
• Conducted industrial engineering studies to investigate concerns related to processes and/or parts, identified root causes and provided cost-effective solutions.
• Worked with graphic designers in design reviews to map customer requirements and produce printed samples meeting specifications.
• Implemented process of providing samples for client approval through soft copy instead of hard copy and delivered substantial cost saving
• Developed and optimized processes and workflows to deliver substantial improvements in efficiency, productivity and achievement of results aligned to company business objectives.
• Implemented a mobile and desktop for electronic signature app for approval of company documents which speeded up approval process and facilitated an eco-friendly paperless workflow.
• Conducted extensive qualitative and quantitative analysis of jobs and tasks for organizational restructuring leading to substantial cost reduction and improvement in productivity.
• Recommended and enterprise resource planning (ERP) system and coordinated transition from a physical archiving of documentation to a computerized record-keeping system.
• Participated in the procurement process including preparation of lists of equipment and materials, cost analysis, commercial evaluation of supplier bids and finalization of contracts ensuring inclusion of all services in the final negotiated prices with suppliers
• Elective Academic Courses: - Supply Chain Management. - Introduction to Entrepreneurship. - Feasibility Studies. - Maintenance & Replacement Processes. • Extracurricular Activities: - Volunteer in organizing the Engineering Day event, 2014. - First place for best design in the Engineering Design competition.