Asset Executive
Alaraby Television Network
Total years of experience :13 years, 1 Months
• Collaborated with cross-functional teams to optimize asset utilization, resulting in a 15% reduction in operational costs.
• Conducted regular performance evaluations and auditing of assets quarterly to identify opportunities for improvement, records accuracy, and cost savings.
• Implemented a comprehensive process for an asset tracking system, resulting in a 30% reduction in inventory discrepancies.
• Collaborated with stakeholders to develop and maintain asset management policies and procedures in compliance with industry regulations.
• Led cross-functional teams in the successful execution of asset transfer projects, ensuring seamless transitions.
• Provide hands-on first line end-user support as required (Digital workplace, network operations)
• Installing and configuring hardware and software components to ensure usability
• Assist new users with onboarding, induction and trainings
• Resolve IT incidents and fulfil IT service request
• Generation of documents for the knowledge database
• Performing tests and evaluations on new software and hardware
• Implement hardware/software installations/upgrades endusers
• Supporting meetings and AV solutions
• Coordinate arrangements for external technical support
• Updating inventory list and performing physical inventory check.
• Monitoring service performance of IT services.
• Responsible for delivering of IT asset to competition and noncompetition venues
• Coordinate with logistics team and VITM for the deployment of IT assets/equipment to stadiums andother venues.
• Provide IT support with VITM in the stadium during tournament/events.
Accomplishment:
• Staged along with the IT support team 1, 265 laptops with the FWC images like general, ticketing, accreditation, etc., and 488 tablets during the period planned and aligned with the bump-in
schedule.
• Participated in the onboarding and offboarding of around 400 FIFA delegates in the DEC based on therequirement received by FIFA IT.
• Facilitate the wiping of all laptops, iPads, managed mobile phones used in FWC2022 and set it upaccordingly and prepare to be shipped to AUS/NZ for the FWWC2023.
• Maintain, manage, and support bank’s standard applications
• Provide remote/onsite support to end user IT related concerns through phone call, email.
• Maintain and manage workstation, VMs, printers, and all bank standard software applications.
• Point of contact from IT Service Desk to perform monthly patching of the VDI images in the Citrixenvironment.
• Responsible of escalating issues outside of IT service desk’s scope of support to other IT departmentswithin the company.
• Responsible for reporting issues and concern that managed by the 3rd party vendors such as printerand consumables, Q- Matic machines and Workstation hardware fault.
• Provide a Customer-First experience while utilizing phones and manages tickets.
• Crisis Management - Identify any high priority issues and escalate to appropriate team in the ITdepartment.
• Managed and maintain client's cloud based infrastructure.
• Update and manage ticket backlog based on internal policies.
• Provide a Customer-First-Call resolution experience while utilizing the phones and to manage tickets.
• Act as a technical escalation from NOC agents.
• Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
• Contribute to the technical knowledgebase.
• Crisis Management - Identify any high priority issues and escalate to the next level.
• Perform server maintenance such as patching, updating, installing applications on the server goldenimages.
• Responsible for reproducing/confirming firmware bug, and related issues to report such to the ProductEngineering team.
• Accountable for resolving or escalating complex problems that could not be solved by L1 & L2 agent.
• Answering calls from L1 and L2 agents for technical consultation and escalation.
• Created KB articles that empowered TS agent ease of troubleshooting common issues andfamiliarization.
• Ensure that all actions and discussions concerning issues escalated from L1 or L2 support aredocumented in the ticketing system.
• Responsible in cascading the information of product updates, enhancement, new features, and bugfixes to the downline support group.
• Hosting an internal/external conference call with the end customer/partner, engineering, anddevelopment team to sort and address escalated critical issues.
• Manage and maintain Windows server backup.
• Performed daily check and back -up on all managed servers.
• Provided base level IT support to non-technical personnel within the business.
• Maintain and update customer service database.
• Worked closely with team members to meet or exceed all customer service requirements.
• Answered incoming calls from managed customers.
• Research, troubleshoot and resolve complex problems independently.
• Act as point of contact for any changes on the network to implement by the network team offshore.
• Install company production applications and resolve technical issues.
• Set up production’s PC and laptops and all types of mobile devices.
• Log tickets in the ticketing system to manage and process actions are taken.
• On-call support for critical issues.
• Create documentation that empowered end-users to address commonly reported problems.
• Install company applications, troubleshoot and resolved technical issues.
• Engaged with employees and answered technical question and inquiries.
• Logged an escalation ticket to higher support for urgent cases and complex problems.
• Set up PC or laptops for the newly hired employee.
• Set up new employee’s account in Active Directory and Exchange server.
• Support Chief Operating Officer with daily operational functions.
• Obtain documents, clearances, certificates, and approvals from building management.
• Performed site survey and client assessment together with the contractor.
• Responsible for monitoring network of managed services clients, and partners.
• Deploy on site as a field engineer to perform line activation and router provisioning for a residential and small to a medium business customer.
Support for Trend Micro customers includes; installing/uninstalling, virus infection removal and
resolved technical issues.
• Identified and solved malware issues with a variety of diagnostic tools.
• Provided first call resolution service for premium customers.
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