إبراهيم الهلال

• Implemented projects to operational support teams as required.
• Demonstrated fundamental knowledge of assigned applications’ design requirements, process flows, data flows.
• Created and supervision fraud team and all related tasks.
• Developed and maintained system related workflow, dataflow and procedures documentation for all systems assigned to
ensure continuity of support, and training for subsequent new hires.
• Maintain metrics and analyze data to assess performance and implement improvements.
• Quality assurance for the operation Support & Fraud team.
• Designed and reported operational reports daily, weekly & Monthly

• Delivery solutions supervision, dispatch system management & Manpower supplement
• Handled Customer service issues and problem within the agreed SLA
• Monitored the performance of Suppliers and set & develop the related KPIs.
• Designed and reported operational reports daily, weekly & Monthly.