إبراهيم المالكي

• Managed and supported enterprise IT infrastructure across multiple sites, ensuring high availability and
operational continuity.
• Administered and maintained network infrastructure (Cisco) to ensure secure and stable connectivity
• Led daily IT operations and supervised technical support to maintain service efficiency and reduce
downtime
• Acted as the primary escalation point for critical system and network incidents
• Managed Active Directory, user access, and security policies in line with cybersecurity best practices
• Implemented preventive maintenance and monitoring processes to enhance system reliability
• Designed and deployed cloud infrastructure using Microsoft Azure for scalability and performance
• Performed data backup and disaster recovery procedures to ensure business continuity
• Configured and supported VoIP systems and IP telephony solutions
• Installed and maintained CCTV and security systems across facilities
• Supported infrastructure upgrades and digital transformation initiatives
• Managed Microsoft 365 environment including email systems and user support

• Led daily IT operations and supervised technical support team Installed and maintained computers,
servers, and provided daily technical support to staff.
• Managed and maintained enterprise network infrastructure using Cisco technologies
• Oversaw Active Directory, user management, and system security policies
• Acted as escalation point for critical incidents and complex troubleshooting
• Coordinated with external vendors for IT services and procurement
• Implemented infrastructure upgrades to improve system performance and reliability
• Ensured continuous availability of IT systems across multiple sites

• Supervised the IT infrastructure to ensure the continuous operation of systems and networks.
• Installed and maintained computers, servers, and provided daily technical support to staff.
• Managed user accounts and system access permissions.
• Performed regular data backups and ensured data security and integrity.
• Supported internal software development processes and collaborated with development teams.
• Monitored network security and responded to potential threats and vulnerabilities.
• Migrated and reconfigured websites between domains, ensuring smooth transitions and functionality.
• Designed and deployed a full cloud-based system using Microsoft Azure to enable scalable
infrastructure.
• Installed and configured cloud-based desk phones (VoIP/Cloud IP Phones) and integrated them with
internal communication systems.
• Configured and maintained CCTV camera systems, including NVRs, for office and premises security.
• Managed and customized Zoho Projects for task tracking, resource planning, and workflow.
management.
• Communicated with internet service providers and tech vendors, including contract and service
negotiations.
• Prepared technical reports and provided recommendations for system improvements.
• Contributed to selecting appropriate tools and platforms to support company growth.

Office 365
IT support
ZKtbio time
Assets
Printer configuration
Firewall
Trapshooting
Install apps

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Monitor Help Desk tickets and resolve user issues.
• Set up new users accounts and profiles, dealing with password issues.
• Test and evaluate new technology.
• Create Email Rules by Microsoft 365.
• Create queries by SQL .
• Microsoft Office 365.
• Configure Bodycams. Active