Technical Support Advisor
Vodafone UK
Total years of experience :4 years, 10 Months
• Handle British Customers inquiries and complaints.
• Build a good rapport with clients over the phone.
• Provide customers with accurate information and right solutions.
Handle customers’ inquiries and provide solutions to their problems.
- Sell Etisalat products and services and ensure proper collection of required documents.
- Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
Outbound calls to customer and understand their specific needs, collect additional information and documentation for processing.
- Develop case reports for service providers (Hospitals).
- Work with service providers to provide price quotation to customers and setting up appointments
Calling properties’ owners in order to register and add their properties on the website.
- Explain the service and give guidance on how use the product.
- Follow up calls.
- Inspect every listing added daily by users on the website manually
- Identify problems and report bugs that user may face in program output, online screen, content.
- Review every listing on the website and take required action like approving, deleting, editing.
- Provide assistance to users struggling with the product.
Provide customer service via phone and all the information about the service
Take care of customer complaints and ensure that customer satisfaction are met
Selling international phone lines offering the service to customers to make a deal
Take care of customer complaints and verify account information and ensure that orders and processing is completed properly
The Graduate Diploma in Education is a one-year teacher preparation program.The program offers practical, school-based learning and draws on the latest research into effective teaching methods, ensuring graduates are well equipped to meet the challenges of a teaching career. Courses within the program will challenge participants to use their knowledge, expertise and experience to design learning environments that will engage students in the learning process and cater for a variety of learning styles.
Four years Bachelor of Arts in Journalism and Mass Communication