Ibrahim Awad

As a Sales Agent at Y Tech, I play a key role in connecting customers with the right technology solutions. I focus on understanding client needs, presenting tailored offers, and ensuring an exceptional customer experience from the first contact to after-sales support.Developing the sales team and the sales process, from training to preparing tools that increase the efficiency of the sales process

Key Responsibilities:

Build a strong understanding of Y Tech’s services to communicate their value effectively.

Continuously developing the department’s sales process to achieve the highest results

Identify and approach potential clients, manage leads, and guide them through the full sales process.

Present services and demonstrate their features and benefits through sales meetings and calls.

Listen carefully to customer needs and provide personalized solutions.

Negotiate and close sales deals while maintaining long-term client relationships.

Respond to inquiries and provide product support via WhatsApp and other channels.

Track customer interactions and sales data accurately using CRM systems.

Work closely with the sales team to enhance strategies and improve performance.

Stay up to date with market trends and competitors to maintain a strong market position.

Provided professional medical consultation and product guidance to patients and clients, ensuring they received the most suitable treatment options.
Collaborated closely with dental and medical specialists to present and promote healthcare services, including dental implants, crowns, and zirconium restorations.
Educated clients on the features and medical benefits of various procedures and solutions, bridging the gap between technical details and patient understanding.
Achieved consistent sales performance by building trust-based relationships with both patients and healthcare professionals.
Supported marketing efforts and assisted in organizing medical awareness campaigns and clinic promotions.
Maintained accurate records of consultations and client follow-ups to ensure high service quality and retention

Sales Supervisor - Retail Store

Led a team of sales associates, providing training, coaching, and performance feedback.

Oversaw department operations, including inventory management, merchandising, and sales reporting.

Achieved and exceeded sales targets by implementing effective sales strategies.

Monitored team performance and motivated staff to deliver excellent customer service.

Coordinated with management to optimize product placement and promotional activities.

Assisted customers in finding suitable products and provided personalized recommendations to increase customer satisfaction.

Managed daily sales transactions and achieved consistent monthly sales targets.

Maintained product displays and ensured a high standard of store presentation.

Handled customer inquiries and complaints, ensuring a positive shopping experience.

Built strong client relationships that contributed to repeat business.

Managing daily operations, controlling student attendance, controlling students during the educational process and entering and organizing data to ensure accurate follow-up