Internal Control Specialist
Alawwal Bank
مجموع سنوات الخبرة :18 years, 7 أشهر
Operational Risk Management
- Ensure generating all reports by T24 system in a daily basis.
- Creating a monthly dashboard showing Data and Achievements within the department.
- Monitoring & Reporting in a daily basis the FATCA (Foreign Account Tax Compliance Act) Clients.
- Monitoring, Reporting & Statistic all Non-Moving Accounts in a monthly basis.
Operational Control
- Monitoring and Reporting in a daily basis the FATCA Clients.
- Monitoring and Reporting in a monthly basis all Dormant Accounts.
- Creating a Dashboard showing all the Data and the Achievements for all Departments in a monthly basis.
ATMs Operations
- Reporting ATMs Availability in monthly basis to SAMA.
- Configuring All new ATMs in Gasper System.
- Reporting ATMs Availability in a daily basis to all concern departments.
- Obtaining SAMA approval for all the new ATMs.
Monitoring Support
- Coordinating between the Vendors and Cash Team for fixing any related issues to the ATM's (Kingdom wide).
- Checking all ATM's on daily basis for any breakdown (Kingdom wide).
- Sending the ATM's daily report to the Branches and Cash Team (Kingdom wide).
- Coordinating with the internal network team for any ATM communication issue (Kingdom wide).
- Reporting the planned and unplanned breakdowns to SAMA (Kingdom wide).
- Verifying the Finacial transaction calls and Approve them (work as shifts).
- Double check and confirm the incoming requests from the front office (Call Center) and distribute them to the concerned department.
- Training the new staff about the department duties.
- Receiving the incoming calls to the call center (International and Local) and answer all inquiries related to the bank services.
- Solving and finalizing the customer's issues or escalate them further to the concerned department (if required).