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Ibrahim Bello Olasunkanmi, IT Technical Support & Asset Management Lead

Ibrahim Bello Olasunkanmi

IT Technical Support & Asset Management Lead·Global E-Waste Managers,

Nigeria

Bachelor's degree, Electronics and Telecommunications engineering

Work experience

Total years of experience: 5 years, 3 months

IT Technical Support & Asset Management Lead

December 2023 - Present

Global E-Waste Managers,

Abuja, Nigeria

December 2023 - Present

• Provide comprehensive internal technical support, diagnosing and resolving a wide range ofhardware, software, and
network issues for company personnel.
• Utilize bilingual skills Hausa) to communicate technical solutions effectively and ensure user satisfaction.
• Manage the full life-cycle ofIT equipment, including the analysis, sorting, and secure decommissioning of end-of
life electronic assets.
Company industry:
Waste Disposal & Recycling

Team Lead

June 2023 - June 2023

Nigerian Genius Engineering Competition,

Aba, Nigeria

June 2023 - June 2023

Team Lead, programmed and Lead the team to design automatic planting robots for easy farming practice
Company industry:
Industrial Engineering & Automation

GPON Fiber Optics Service Delivery Engineer

January 2022 - March 2022

ipNX Nigeria Limited,

Lagos, Nigeria

January 2022 - March 2022

• Delivered expert first-line technical support, resolving an average of 30 daily tickets to minimize user downtime and
ensure seamless connectivity for critical business and banking services.
• Configured and deployed routers and switches for major corporate clients including Zenith Bank HQ, Pfizer Pharma,
and Interswitch.
• Managed and coordinated three vendor companies for daily servicing ofCustomer Premise Equipment (CPEs).
Company industry:
Telecommunications

Broadband Engineer (Internship)

October 2021 - January 2022

Nigeria Communications Satellite Limited,

Abuja, Nigeria

October 2021 - January 2022

• Monitored and optimized backbone network links from multiple vendors to ensure reliability and performance.
• Provided direct support to Field Engineers to successfully establish 7 VSAT links and 3 radio links.
Company industry:
Telecommunications

President, STEM Coders Club

January 2019 - January 2021

Ahmadu Bello University (ABU),

Zaria, Nigeria

January 2019 - January 2021

• Fostered partnerships with corporate organizations to improve club outreach and create valuable off-campus
opportunities for students.
• Acted as a liaison between the student body and faculty, organizing events and workshops to promote academic
excellence in technology.
Company industry:
Social Services

Team Lead

January 2019 - January 2019

Bank of America Merrill Lynch

Lagos, Nigeria

January 2019 - January 2019

Coordinated and planned the movement of Northern Nigerian students to a firm-wide campus event at the University of Lagos.
Company industry:
Banking

National

July 2018 - July 2018

(SEO Africa)

Accra, Ghana

July 2018 - July 2018

Sponsors for Educational Opportunity Development Finance Internship Program
Company industry:
Management Consulting

Education

Ahmadu Bello University, Zaria-Nigeria

December 2023

December 2023

Bachelor's degree, Electronics and Telecommunications engineering

Nigeria

Skills

Technical Support
Intermediate
Technical Support
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ELECTRONICS
Intermediate
ELECTRONICS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
VIRTUAL LOCAL AREA NETWORK VLAN
Intermediate
VIRTUAL LOCAL AREA NETWORK VLAN
Intermediate
Sales
Intermediate
Sales
Intermediate
Management
Beginner
Management
Beginner
Project Management
Beginner
Project Management
Beginner
Installation
Intermediate
Installation
Intermediate

Training and Certifications

Certifications
Cisco Certified Network Associate (CCNA)