Ibrahim Bhaila

- Prepare operational and performance reports for management and the CEO.
- Analyze job performance, project progress, resource utilization, and operational efficiency.
- Track diver performance, job completion rates, and operational KPIs.
- Manage quotations, invoices, operational records, and ERP data.
- Identify trends and provide insights to support planning and decision-making.
- Coordinate between departments to ensure accurate reporting and smooth operations.

- Strengthened client communication through timely email follow-ups and personalized service, boosting retention by 15%.
- Supported Sales Reporting And Data Analysis to identify profitable trends and client needs.
- Secured new clients and contributed to a 20% increase in overall business engagement.

- Improved decisions by around 30% by setting up clear KPIs and building dashboards. Understood how the clients actually ran their business day to day, then designed KPIs based on their real workflow.
This made the dashboards more meaningful and helped them react fastertodailychanges.

Reporting speed increased bynearly 40% through automating bySQL. Which was done by checking manual process to understand where time was being lost. Then redesigned the workflow using SQL queries that pulled data directly from their sources, cleaned it automatically and organized it into tables. This removed repetitive tasks, reduced
errors, and gave clients updated reports instantly instead of waiting for longer periods.

- Increased stakeholder confidence by fixing repeated data issues across several clients and ensuring every report was fully accurate. I traced the root cause of errors, standardized data entries, cleaned historical datasets, and made validations also by adding requirements so the same issues would not return. This made their data fully reliable for making decisions.

- Delivered insights that were required for clients quarterly strategy decisions. Properly identified what was truly driving or blocking their growth, and also changed complex data into clear decisions they could trust. This helped them focus on the right areas insuring long term revenue and business growth.