Commercial Manager
Patchi
Total des années d'expérience :27 years, 1 Mois
Achieve regional sales operational objectives by contributing regional sales information to strategic plan, preparing action plan, resolving problems, determining regional sales system improvements. Meets regional sales financial objectives by forecasting requirements, preparing an annual budget, initiating corrective actions. Recommends product lines by identifying new product opportunities or product, service changes, surveying consumer need s and trends, tracking competitors. Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, scheduling.
• Manage all the daily operations that take place in the company
• Planning operation from the beginning and implementing them after approval of the higher authorities
• Coordinate between the different departments
• Keep a close watch on the budgets of each department
• Should know and understand the workings of each department
• Implement strict budgetary controls Stores revenue-perform floor manager duties as needed to increase associate engagement, customer experience and revenue opportunities
• Store revenue-perform floor manager duties as needed to increase associate engagement, customer experience and revenue opportunities
• Retain and develop the best-Actively work to source and attract associates that fit into stores culture
• Coach the management team in implementing individual development plans for associates on their teams
• Deal with staffing issues: interview potential staff; conduct appraisals and performance reviews, provide training and development
• Ensure standards for quality, customer service and health and safety are met
• Resolve legal and security issues
• Meet monthly with management team to leverage opportunities from sales and follows up on out of last meeting
• Ensure that supervisors and staff are aware of the policies and procedure and able to operate them effectively
• Customers for life-monitor & analyze customers satisfaction surveys & reports for opportunities
• Listen, understand and respond-create an inclusive environment that engages all associates by living and teaching company values
• Assist in the design, development, and administration of exempt and non-exempt compensations programs, including job evaluation .benchmarking, and development of incentive plans
• Inventory & risk management - monitor & direct levels & company replenishment programs
• Ensure all members are trained, knowledgeable and competent about their job
• Develop a culture of communication through a communication log
• Ensure that tenants who pay by sales percentage till reads are taken
• Monitor and continually improve customer service standard within the store.
• Ensure colleagues adhere to company uniform and hygiene standards at all time
• Ensure all refunds are administered correctly
• Ensure cash is handled in a secure manner
• Investigate cash loss/surplus and be aware of the potential of the collusion to prevent losses
• Review supervisors’ operational performance
• Manage all recruitment efforts for professional and support staff positions
• Provide employee relations support, including handling employee relations issues and performance management issues
• Manage all terminations, both voluntary and involuntary
• Shrink management and store security- work to reduce shrink losses through coaching & direction of store management such as spot count
• Labor management & productivity - plan store staffing levels according to budget and balance with specific store business needs
• Made direct follow-up to meet and evaluate client’s needs
• Supervise and control the Northern Lebanon. Region sales
• Introduce new clients to the company
• Insure the collection of payments
• Coordinate with promotion department to increase the sales value
Showroom Supervisor 2000 - 2001
• Follow up with sales force
• Set up monthly sales offers
• Select products and place orders
• Ensure in-store cash handling (in a secure manner)
Sales Representative 1999 - 2000
• Set up yearly target for customers
• Establishment of a good customer relation service
• Locate new clients; hospitals, sport centers, leisure clubs…
• Supervise showroom display
• Select products for the showroom
• Place orders with foreign suppliers
• Offer assistance and encourage loyalty by offering help and support as a guide