Retail Sales Manager
Euro Brands
Total years of experience :8 years, 0 Months
• Led a team of sales professionals and successfully managed sales operations, and contributed significantly to the company's growth and success in the fashion industry.
• Achieved outstanding sales results by consistently up-selling orders in multiple countries, securing the highest sales averages.
• Responsible for training and mentoring team members, ensuring they meet and exceed sales targets.
• Oversaw the development and execution of sales strategies to drive revenue growth.
• Managed inventory and product displays to maximize sales and customer satisfaction.
• Provided valuable support to the sales team, ensuring they were well-equipped to achieve and exceed sales targets.
• Assisted in developing and implementing effective sales strategies to drive revenue growth.
• Collaborated with the sales manager to optimize product displays for maximum visual appeal and sales.
• Demonstrated exceptional sales abilities by consistently surpassing sales targets and KPIs.
• Acted as a sales mentor and provided on-the-job training to new team members.
• Assisted in product displays and visual marketing to enhance sales and brand image.
• Maintained a top-ranking position as the leading salesperson within the team, consistently exceeding sales targets.
• Utilized strong sales techniques to up-sell and cross-sell products, contributing to increased revenue.
• Collaborated with team members to ensure product displays were visually appealing and well-organized.
• Achieved the highest sales averages by up-selling orders in KSA, UAE, Bahrain, Kuwait and resolving customer issues.
• Successfully cold-called customers to up-sell services, achieving the "Employee of the Month" status with the highest sales rate.
• Provided accurate information, explained products and policies effectively.
• Proficient in active listening, de-escalation, and empathy to handle customer inquiries and resolve complaints, consistently exceeding monthly sales goals and maintaining high levels of customer satisfaction.
• Demonstrated expertise in styling and creating visually appealing outfits.
• Ensured branding consistency and conveyed the brand's identity through visual materials.
• Provided exceptional customer service, including offering advice and recommendations.
• Utilized effective sales techniques to upsell and cross-sell clothing items.
Diploma in Accounting