System administrator & Information technology specialist
National Guard Health Affairs
مجموع سنوات الخبرة :11 years, 1 أشهر
• Documentation: maintain records of IT assets, End-user requests, Business requirements, IT issues.
• secure network systems by establishing and enforcing policies, and defining and monitoring access.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Deploy GPOs or individual configuration settings (user/computer configurations).
• Use Acronis Backup and recovery software for Backup and disaster recovery.
• Build an internal wiki with technical documentation, manuals and IT policies.
• Performing system upgrades following new releases.
• Manage users, access privileges, restrictions and data usage.
• Installing, configuring and maintain servers and networks.
• Manage virtual server (VMware, Microsoft Azure).
• Develop expertise to train staff on new technologies.
• Install and configure wireless networking equipment.
• Provide support for Microsoft Active Directory.
• Redundancies, rollovers and recovery plans.
• Software installation, updates and upkeep.
• Perform account setup and workstations.
• Configure and manage DNS and DHCP and others server services.
• Set up accounts and workstations.
• Install and configure CCTV (Huawei, Dahua, Hikvision, etc.).
• Manage Avaya telephony.
• Configure VLAN’s.
• Review documents coming from suppliers.
• plan and execute new solutions and increase the flexibility of the present background of IT infrastructure.
• Prepare and update the schedule by using Microsoft primavera.
• Collaborate with clients in solving project matters, especially urgent ones, with close communication with team project.
• Organizing and leading the project control team.
• Reviewing actual progress against planned progress, particularly with regard to manpower levels, productivity, performance metrics and payment.
• Liaising with other departments at all meetings relative to project operations, to ensure that information affecting schedule and cost is continually updated.
• Supervises and develops all control reports such as Monthly Reports or any other required report necessary for the Project.
• communicate with project management teams, concerned engineers and service engineers routinely.
• Providing feedback on key project issues to Department Management team on a timely basis.
• Coordinate all project tasks within the department, ensuring that all targets are met on time and budget.
• Using project management tools to track project performance and schedule adherence.
• Conducting risk assessments for projects.
• Organizing meetings to discuss project goals and progress.
• Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on network problems, computers, core software products, and related hardware peripherals.
• Check and confirm network performance by set assessment, troubleshoot the network issues and outages.
• Evaluate and document performance and recommend disciplinary action when necessary.
• Review staff work for accuracy and timely completion of assigned duties.
• Talk to the clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Provide remote support to on-site engineers and end users/customers during installation.
• Properly escalate unresolved issues.
• Prioritize and manage several open issues at one time.
• Provide training to new employees and other training sessions as required.
• Use Microsoft CRM for open tickets, reporting, assigning tickets and escalation.
• Provide advanced troubleshooting, implementation, and configuration of network hardware and software.
• Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible.
• Carry out incidents generated by our customer’s environments and ensure the highest level of customer services to meet prescribed SLA.
• Set up cost monitoring and reporting systems and procedures.
• MRTG, PRTG and other tools for Monitor network Bandwidth, devices performance.
• Wireless connection support.
• Exchange support.
• Hosting and DNS records support.
• Reporting network status to key stakeholders
• Maintain jovial relationships with clients.
• Documenting incidents by using Microsoft CRM system.
• Do Site survey.
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
• Procuring network equipment and managing subcontractors involved with network installation.
• undertake capacity management and audit of IP addressing and hosted devices within data centers.
• Maximizing network performance through ongoing monitoring and troubleshooting.
• Resolve any issues related to the servers
• Arranging scheduled upgrades.
• Updating network equipment to the latest firmware releases.
• Administer network and data security, including directory, group policy, firewalls, antivirus, email security.
• configure routing and switching equipment, hosted IP voice services and firewalls.
• Create and set up accounts for new users.
• Updating network equipment to the latest firmware releases.
• Manage Databases.
• Provide User Support.
Computer science Honor's Bachelor degree\ ALNEELAIN university, Faculty of Computer Science and Information Technology (July 2007- July 2012).