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Ibrahim Haikal, Head Of Customer Service

Ibrahim Haikal

Head Of Customer Service

Carrefour - Saudi Arabia

Location
Saudi Arabia - Riyadh
Education
Diploma, Sales
Experience
17 years, 4 Months

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Work Experience

Total years of experience :17 years, 4 Months

Head Of Customer Service at Carrefour - Saudi Arabia
  • Saudi Arabia - Riyadh
  • My current job since October 2021

- Responsible for all customer care & customer experience matters.
- Managing both teams in Carrefour & Call Center

Customer Service Manager at Carrefour
  • Saudi Arabia - Khobar
  • My current job since August 2018

None

Customer Experience Manager at Carrefour - Saudi Arabia
  • Saudi Arabia - Riyadh
  • November 2019 to October 2021

Customer voice & experience

Branch Manager at Saudi Fransi Bank
  • Saudi Arabia
  • December 2005 to June 2015

Managing Branch employees and sales and report to Eastern Province

Financial Consultant at Tawunia Insurance Co.
  • Saudi Arabia - Dammam
  • November 2003 to December 2005

Selling Takaful Policies and following up with customers and reporting to Head office as a supervisor

Education

Diploma, Sales
  • at Institute of Public Administration
  • December 2002

2.5 dedicated in English & Sales major study

Specialties & Skills

Cooperation
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Motivation
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Learning
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Team Leadership
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Time Management
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problem solving
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motivating
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optimistic outlook maker
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teamwork management
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managing employees
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Leadership
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win-win strategy adapt
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people management
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marketing
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negotiation
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teamwork
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team leadership
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retail
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customer interactions
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sales support
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line management
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performance management
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Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Saudi Fransi Bank (Training)
Training Institute:
Fraud Awareness Program
Date Attended:
November 2008
The Art of Communication Skills (Training)
Training Institute:
Investment for Training & Development
Date Attended:
October 2011
High Impact Leadership Development Program (Training)
Training Institute:
Investment for Training & Development
Date Attended:
August 2011
NCCI (Training)
Training Institute:
The 7 Habits of Highly Effective People
Date Attended:
April 2005
Saudi Fransi Bank ( On-line Training ) (Training)
Training Institute:
Anti - Money Laundering and Combating Terrorist Financing
Date Attended:
December 2009

Hobbies

  • camping
  • camping