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Ibrahim Haikal, HR Manager

Ibrahim Haikal

HR Manager·Gulf Warranties for Insurance Services

Saudi Arabia

Diploma, Sales

Work experience

Total years of experience: 19 years, 6 months

HR Manager

March 2025 - Present

Gulf Warranties for Insurance Services

Riyadh, Saudi Arabia

March 2025 - Present

Company industry:
Insurance & TPA
Job role:
Management

Assistant Marketing Manager

June 2024 - Present

Gulf Warranties for Insurance Services

Riyadh, Saudi Arabia

June 2024 - Present

Company industry:
Insurance & TPA
Job role:
Sales

Customer Service Manager

August 2018 - July 2024

Carrefour

Khobar, Saudi Arabia

August 2018 - July 2024

None

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Head Of Customer Service

October 2021 - June 2024

Carrefour - Saudi Arabia

Riyadh, Saudi Arabia

October 2021 - June 2024

- Responsible for all customer care & customer experience matters.
- Managing both teams in Carrefour & Call Center

Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Customer Experience Manager

November 2019 - October 2021

Carrefour - Saudi Arabia

Riyadh, Saudi Arabia

November 2019 - October 2021

Customer voice & experience

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Branch Manager

December 2005 - June 2015

Saudi Fransi Bank

Saudi Arabia

December 2005 - June 2015

Managing Branch employees and sales and report to Eastern Province

Company industry:
Banking
Job role:
Management

Financial Consultant

November 2003 - December 2005

Tawunia Insurance Co.

Dammam, Saudi Arabia

November 2003 - December 2005

Selling Takaful Policies and following up with customers and reporting to Head office as a supervisor

Company industry:
Insurance & TPA
Job role:
Marketing and PR

Education

Institute of Public Administration

December 2002

December 2002

Diploma, Sales

Saudi Arabia

GPA (point): 2.62 out of 5

GPA (point): 2.62 out of 5

2.5 dedicated in English & Sales major study
View attachment

Skills

Cooperation
Expert
Cooperation
Expert
Motivation
Expert
Motivation
Expert
Learning
Expert
Learning
Expert
Team Leadership
Expert
Team Leadership
Expert
Time Management
Expert
Time Management
Expert
problem solving
Intermediate
problem solving
Intermediate
motivating
Beginner
motivating
Beginner
optimistic outlook maker
Beginner
optimistic outlook maker
Beginner
teamwork management
Intermediate
teamwork management
Intermediate
managing employees
Intermediate
managing employees
Intermediate
Leadership
Intermediate
Leadership
Intermediate
win-win strategy adapt
Intermediate
win-win strategy adapt
Intermediate
people management
Expert
people management
Expert
marketing
Expert
marketing
Expert
negotiation
Expert
negotiation
Expert
teamwork
Expert
teamwork
Expert
team leadership
Expert
team leadership
Expert
retail
Intermediate
retail
Intermediate
customer interactions
Expert
customer interactions
Expert
sales support
Intermediate
sales support
Intermediate
line management
Expert
line management
Expert
performance management
Intermediate
performance management
Intermediate
Cooperation
Expert
Cooperation
Expert
Motivation
Expert
Motivation
Expert
Learning
Expert
Learning
Expert
Time Management
Expert
Time Management
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
Saudi Fransi Bank
Fraud Awareness Program
Nov 2008
The Art of Communication Skills
Investment for Training & Development
Oct 2011
High Impact Leadership Development Program
Investment for Training & Development
Aug 2011
NCCI
The 7 Habits of Highly Effective People
Apr 2005
Saudi Fransi Bank ( On-line Training )
Anti - Money Laundering and Combating Terrorist Financing
Dec 2009

Hobbies and interests

camping
camping