Operations
Nile Flowers For Egyptian Handcrafts
مجموع سنوات الخبرة :26 years, 9 أشهر
• Partnership Facilitation & Quality Improvement: Facilitated partnerships with craftsmen, implementing feedback processes that reduced product defects by 15% and increased customer satisfaction, demonstrating a commitment to quality improvement and strategic collaboration. Utilized CRM systems to track partnership interactions and customer feedback.
• Negotiation & Fundraising Achievement: Successfully negotiated funding terms with donors, surpassing fundraising goals by 30% through effective negotiation skills and strategic planning.
• NGO Collaboration & Operational Efficiency: Partnered with prominent NGOs such as AUED and Fair Trade Egypt to streamline operations, resulting in a 20% reduction in costs and a 25% increase in productivity, aligning with organizational objectives and utilizing operations management software for streamlined processes.
• Fair Trade Initiatives & Brand Promotion: Coordinated fair trade initiatives promoting Egyptian handicrafts, leading to a 50% increase in brand visibility, a 5% boost in exports, and partnerships with 3 retailers, enhancing market presence and strategic partnerships. Implemented process improvements in fair trade certification processes.
• Strategized and facilitated leader development programs: Developed and executed comprehensive leadership training programs integrating real world scenarios tailored to company objectives, resulting in a 15% improvement in leadership effectiveness and team cohesion.
• Established and implemented partnership agreements: Successfully negotiated and implemented strategic partnerships with industry leaders such as Coca-Cola, ADIB, and CEMEX Egypt, resulting in a 20% increase in client satisfaction and a 10% expansion in service offerings.
• Facilitated competency-based training and team-building exercises: Designed and delivered training programs that enhanced team productivity and cohesion, aligning with strategic objectives.
• Spearheaded career development initiatives: Implemented streamlined HR processes that improved operational efficiency by 25%, resulting in reduced onboarding time and increased employee satisfaction.
• Utilized CRM systems: Integrated CRM systems to track employee training and development progress, ensuring alignment with organizational goals and enhancing workforce capabilities.
• Mentorship: Actively mentored junior team members, fostering professional growth and enhancing team morale.
• Cross-Functional Collaboration & Profitability Improvement: Partnered with cross-functional departments to diagnose operational inefficiencies, achieving a 7% increase in overall profitability over two fiscal quarters through strategic process improvements. Implemented operational strategies for efficiency gains.
• Strategic Planning & ERP Optimization: Directed and implemented strategic business plans, enhancing network design operations and optimizing sales and financial performance using specialized ERP systems for improved operational efficiency.
• Operational Efficiency & Personnel Management: Identified inefficiencies in personnel management, equipment usage, marketing strategies, and operational systems, implementing improvements that increased overall effectiveness by 20%. Implemented process improvements in operational workflows.
• Performance Measurement & Accountability: Introduced a comprehensive performance measurement system to track key operational metrics, resulting in improved transparency, accountability, and data-driven decision-making across the organization. Utilized CRM systems for customer performance metrics.
• Data Analysis & Decision-Making: Analyzed complex datasets using advanced Excel functions to derive actionable insights, facilitating data-driven decision-making that led to tangible improvements in operational efficiency and a substantial increase in profitability.
• Integration & Strategic Alignment: Directed the seamless integration of recruitment, payroll management, customer engagement, and marketing initiatives, ensuring alignment with strategic objectives and surpassing established franchise targets. Implemented operational strategies for franchise growth.
• Vendor Management & Supply Chain Efficiency: Cultivated strategic alliances with vendors and suppliers, streamlining supply chain operations and driving significant cost efficiencies. Utilized operations management software for supply chain optimization.
• Market Expansion & Strategic Partnerships: Spearheaded contemporary strategies to expand company reach, resulting in a noteworthy 25% expansion of the client base and successful market entry into three new territories through targeted networking and pioneering partnerships. Implemented CRM systems for managing client relationships.
• Franchise Operations & Revenue Growth: Orchestrated the successful expansion of franchise operations by establishing four new locations within a year, igniting an exceptional 27% surge in overall company revenue. Implemented process improvements in franchise operations.
• Market Trend Analysis & Strategic Partnerships: Enhanced market penetration strategies through comprehensive data analysis and strategic partnerships, supporting a $70M annual business expansion. Utilized CRM systems for customer trend analysis.
• Cross-Departmental Collaboration & Store Launches: Orchestrated cross-departmental efforts to launch 2 new stores in various regions, ensuring seamless integration, operational efficiency, and compliance with company policies.
• Vendor Management & Inventory Optimization: Managed strategic vendor negotiations, securing favorable terms, optimizing inventory stocking, and meeting aggressive sales objectives to enhance cost-effectiveness. Implemented operations management software for inventory control.
• Merchandising & Multi-Channel Distribution: Strategized and implemented merchandising plans across a diverse multi-channel distribution network, enhancing store operations at three hyper store locations through coordination with licensee and wholesale partners.
• Seasonal Assortment Planning & Sales Performance: Implemented systematic seasonal assortment planning and product selection, optimizing retail management and marketing strategies to support brand representation and drive a 17% increase in annual sales performance.
• Financial Management & Supplier Negotiations: Collaborated with accounting to optimize provision calculations and align with store dashboards, negotiating mutually beneficial contracts with suppliers, sales slabs, and rebates. Utilized operations management software for financial reporting.
• Employee Training & Process Optimization: Spearheaded creation and execution of comprehensive employee training programs tailored to new processes and technologies, resulting in a 20% improvement in team efficiency and operational excellence. Utilized CRM systems for tracking employee performance.
• Financial Planning & Reporting: Developed and presented detailed reports, budgets, and forecasts, ensuring accurate financial planning, strategic decision-making, and clear client communication.
• Call Center Operations Management: Oversaw a 30-seat call center with monthly call volumes of 45k inbound and 10k outbound calls, ensuring efficient project execution, performance monitoring, and compliance with company policies. Utilized operations management software for call center operations.
• Customer Retention & CRM Utilization: Achieved a 25% increase in client retention rates by developing and implementing customized account management strategies using CRM software related to Salesforce, enhancing customer loyalty and satisfaction.