Front Office Supervisor
Le Meridien Abu Dhabi
Total years of experience :16 years, 10 Months
• Assist the Front Office Manager with the supervision of the front office staff, from
maintaining proper cash control to guest service standards on a day-to-day basis
• Attend to Guests’ enquiries, requests, complaints and compliments
. perform service recovery
• Monitors Front Office personnel to ensure guests receive warm attention and
personal recognition.
• To communicate hotel services to guests.
• To facilitate in the check-in and check-out of guests to the standard required in the hotel.
• To carry out the hotel customer care procedures at all times.
• To ensure that the Lobby and Front Office areas presents to the highest possible standards of cleanliness and guest comfort at all times and to promote a positive image to both customers and colleagues alike.
• To maintain a good working relationship with my fellow workers and management.
.Responsible on monitor the stock items, expiry date, merchandising items according to first in- first out
.placing orders for all restaurant items and make sure not run out of stock
.dealing with different suppliers companies monitoring the price change and report it the manager