Assistant Branch Manager
Al Ansari Exchange
Total years of experience :12 years, 9 Months
-Assistant Branch Manager from 01 may 2015
-Creating team spirit among branch staff, and train the new staffs to achive maximum turnover
-Ensuring employees are punctual and reporting absence and abnormality to Area Manager and HRD
-Ensuring Branch staff comply and follow internal policy and procedure
-Ensuring proper stock of needful foreign currencies and AED in branch, and to sell the extra to achive the maximum profit to Company and Branch
-Deal directly with customers either by telephone, electronically or face to face
-Managing all the cash transactions in their workplace
-Maintaining daily account of the daily transactions
-Interacting with the customers that come to the counter
-Proving high quality after sales services
-Remitting transaction all over the world.
-Communicate and coordinate with internal departments
-Follow up on customer interactions
-Keep records of customer interactions and transactions
-Record details of inquiries, comments and complaints
-Respond promptly to customer inquiries
-Handle and resolve customer complaints
-Obtain and evaluate all relevant information to handle inquiries and complaints
-Direct requests and unresolved issues to the designated resource