senior agent customer service representative
kout food group
Total des années d'expérience :11 years, 7 Mois
Responsible for taking inbound calls that may involve customer complaints or processing product orders, promote new products while adhering to the company policies and procedures, delegates customers inquiries, complaints, feedback and suggestions to the specialized and concerned team, ensuring all individual target and KPI's are consistently met or exceeded, teaches techniques for transitioning from problem solving to sales opportunities.
Responsible for the direction and supervision of the entire procurement operation utilizing a staff of four procurement/purchasing agents and one clerk. Receives and reviews all procurement requests for completeness and identification of services/commodities required and established requirements, determines priorities, develops work schedules, and assigns work to subordinates based upon available manpower and resources. Ensures the least disruption to operations and the most effective and efficient means of accomplishment. Ensures the accurate completion of all procurement requests to include the proper documentation of materials and cost expenditures. As the chief of the Procurement Unit, the incumbent is also responsible for the following:
(2) (3)
(4)
Determines whether specific procurement procedures/action/documents to be taken/prepared as approved by the S/GSO or Contracting Officer.
Reviews market/vendor database regularly and provides guidance to subordinates for maintaining and gathering various information from available resources.
Carries on a close continuing relationship with vendors, suppliers, and contractors to remain current and keep abreast of market conditions, pricing, and availability as well as resolving procurement problems. Maintains familiarity with local market conditions and independently negotiates with officials at high levels of companies to obtain best pricing, discounts, and rapid service. Also keeps abreast of U.S. Procurement through G.S.A.
(5)
(6)
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contracts and literature from a host of other vendors in the U.S. and other parts of the world.
Reviews, revises and/or concurs with purchase orders, bids, analyses of bids, price quotations, and other procurement correspondence/documentation prior to submission to the S/GSO.
Reviews funding documents and purchase orders with identification of appropriate funding sources prior to submission to Financial Management Office directly for certification on a daily basis.
Reviews incoming and outgoing cables pertaining to procurement related policies, regulations, guidelines to meet State Department standard and provides clarifications and instructions to subordinates.
Recommends expenditures to the S/GSO for specific projects/purchases with annual budget forecasts in mind.
Prepares budget plan on yearly basis and monitors the budget implementation from time to time and provide comments/analysis to S/GSO when requested.
(10) Evaluates performance of subordinates on a yearly basis as a rating official and
prepares EPRs through S/GSO prior to submission to HR.
B. 20%
(1) Plans required contracting activities one year ahead and assists the Contracting Officer to conduct necessary contracting activities.
(2) Drafts contract/modification/termination and other contract related documents, these actions include applying interpreting and advising local laws/practice when obtaining specific contract documents/certificates, such as; performance bonds, payment bonds and insurance.
(3) Finalizes contract language with Contracting Officer, prepares other contract related documents, identifies whether fiscal data is available and obtains necessary signatures prior to submission to AIT-Washington, A/LM/AQM and EAP/EX for approval.
(4) Coordinates between the Regional Security Office and contractors to comply with the State Department standard policy and guidelines for security clearance.
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Screens/reviews and analyzes bids and quotations, negotiates contracts and coordinates among requesting offices, the financial office, vendors, the shipping office, RSO and other Government agencies.
Supervises and inspects work-in-progress and work completed by contractors, ensuring all specifications and contractual requirements are fulfilled. Analyzes and resolves any of a wide variety of problems encountered through
Obtain a Procurement Specialist position at ABC company to utilize background in accounting and economic principles.
2. Looking for employment as a Procurement Specialist in order to utilize skills in communication and information processing for the benefit of ABC company.
3. Gain a Procurement Specialist position with ABC company to benefit the organization with experiences in maintaining inventory and tracking orders.
4. A highly organized professional with 10+ years of experience in comparing prices, responding to supplier inquiries and preparing price lists seeking a Procurement Specialist position at ABC company.
5. Seeking a position at ABC company as a Procurement Specialist to utilize familiarity with scheduling and accounting software
- taking impound calls.
- help customer for any complaint or inquires.
- responsible for individual performance.
- help my self ad support my team to achieve the target.
-insure and delegate new promotion or products to our customer
accountant