Customer Service Specialist
Citruss tv
Total years of experience :10 years, 5 Months
*Promptly responding to customer queries live chat, phone, and social media channels
*Informing customers about products and services
Resolving customer complaints
*Take payment and other important information such as addresses and phone numbers
*Placing orders and follow up using professional programs (SAP Business by Design, CCore..)
*Work hand-in-hand with the management team to stay updated on product information and be informed of any changes in the firm’s policies
• Greet customers and determined their needs and wants.
• Answers customer’s queries and concerns.
• Provides advice to clients regrading particular products or services.
• Explains the use and advantage of merchandise to customers.
• Assist in Stocking Sales floor, stock rotation, displays and organization of merchandise.
• Motivating the team to achieve high standards and sales target.
• Dealing with and resolving problems and issues which arise.
• Working with the sales team to drive sales forward.
• Mentoring and training up junior and new staff.
• Operates cash register accurately and efficiently.
Motivating the team to achieve high standards and sales target.
Dealing with and resolving problems and issues which arise.
Working with the sales team to drive sales forward.
Mentoring and training up junior and new staff.
Praise team members and creates a positive working environment.
Answering technical questions for less experienced team members.
Working with the sales team to drive sales forward.
Preparing daily workloads for staff & coordinating the daily allocation of work.
Motivating the team to achieve high standards and sales target.
Dealing with and resolving problems and issues which arise.
Mentoring and training up junior and new staff.
Praise team members and creates a positive working environment.
Operates cash register accurately and efficiently.
Greet customers and determined their needs and wants.
Answers customer’s queries and concerns.
Provides advice to clients regrading particular products or services.
Explains the use and advantage of merchandise to customers.
Assist in Stocking Sales floor, stock rotation, displays and organization of merchandise.
Motivating the team to achieve high standards and sales target.
Dealing with and resolving problems and issues which arise.
Working with the sales team to drive sales forward.
Mentoring and training up junior and new staff.
Praise team members and creates a positive working environment.
Operates cash register accurately and efficiently.
Achieving high sales percentage with consultative, value-focused customer service approach.
Developing product knowledge skills.
Confirming that all merchandising standards were maintained on a daily basis.
Prohibiting store damages using consciousness and attention to details.
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