OP MGR
Global Emirates UAE
Total des années d'expérience :16 years, 4 Mois
• Conduct office management tasks
• Ensure safety regulations are adhered to
• Implement measure to provide motivation for employees
• Oversee customer service departments and assess that they are meeting customer satisfaction goals
• Prepare, revise and submit reports, budgets and other documentation
• Dialogue with clientele about customer service issues or queries
• Communicate information to the departments filtered for management
• Perform training sessions
• Implement quality management and regulatory compliance strategies
• Review customer reviews and customer related statistics
Operation Mgr at cappuccino restaurants
March 2009 - October 2010 (1 year 8 months)
• Conduct office management tasks
• Ensure safety regulations are adhered to • Implement measure to provide motivation for employees
• Oversee customer service departments and assess that they are meeting customer satisfaction goals
• Prepare, revise and submit reports, budgets and other documentation
• Dialogue with clientele about customer service issues or queries
• Communicate information to the departments filtered for management
• Perform training sessions
• Implement quality management and regulatory compliance strategies
• Review customer reviews and customer related statistics
OPERATION MANAGER at Al Khaja Group UAE
March 2004 - March 2009 (5 years 1 month)
Managing daily operations, and organizing the use of materials and employee resources. Responsible for
Generally managing the facility. Ensure that all materials used in food preparation and serving are working
Properly. Order new refrigerators, cookers or blenders or order repair services. Play an active role in
Marketing the restaurant and devising promotional programs. Interact with customers and vendors and ensure
That their needs are met in a timely and satisfactory manner. Responsible for managing inventory and keeping
Financial records of purchases and sales and work with the human resources department to train, develop,
Hire, retain and fire employees.
Manager at McDonald's Corporation
October 1994 - December 2002 (8 years 3 months)
Taking responsibility for the business performance of the restaurant.
Analyzing and planning restaurant sales levels and profitability.
Organizing marketing activities, such as promotional events and discount schemes.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development.
Setting budgets and/or agreeing them with senior management.
Planning and coordinating menus.
Front-of-house: Coordinating the entire operation of the restaurant during scheduled shifts.
Managing staff and providing them with feedback.
Responding to customer complaints.
Ensuring that all employees adhere to the company's uniform standards.
Meeting and greeting customers and organizing table reservations.
Advising customers on menu and wine choice.
Recruiting, training and motivating staff.
Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
Housekeeping: Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels and ordering supplies.
Preparing cash drawers and providing petty cash as required.
Helping in any area of the restaurant when circumstances dictate.